How do I update my account details? (email address, account name, address or phone number)
Submit a Customer Service Inquiry with details of the changes you require. If you are a license administrator for your company, please include your license activation code. … How do I update my account details? (email address, account name, address or …
Knowledge Base Article Advisory Accounts
Last modified: September 3, 2023
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Why does the "Source signal on other port" message appear on my display?
This indicates that a video source connected to the Host does not correspond with the video port used on the PCoIP Zero Client. This can be corrected by either swapping the video ports used on the Host or the PCoIP Zero Client. The following shows two …
Knowledge Base Article Advisory Display Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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What are the latency requirements for PCoIP?
PCoIP protocol itself is not sensitive to network latency, however network latency can impact the user experience. The network latency supported by products implementing PCoIP technology depends on the PCoIP host technology being used: PCoIP Remote …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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I am unable to login to my account, what should I do?
Try resetting your password by clicking “forgot your password” link on the login page or click this link: Password Reset If you are unable to reset your password please Re-register here to gain access … I am unable to login to my account, what should I …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
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End-of-Life Details: Tera1 Firmware
Overview This article provides notification that Teradici has begun the End-of-Life (EOL) process for Firmware for Tera1. This EOL notification applies to both Tera1 PCoIP Zero Clients and Tera1 PCoIP Remote Workstation Cards. Tera1-based products have …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: December 8, 2023
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What is the session disconnect timeout for a PCoIP session?
Answer: A PCoIP protocol session is disconnected after a period of network inactivity that is dependent on the client type and configuration settings. This includes settings for: PCoIP Zero Clients: 30 seconds (default) of no network communication PCoIP …
Knowledge Base Article Advisory Session HP Anyware Remote Workstation Card Zero Clients
Last modified: October 17, 2023
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What does the status of attached USB devices mean in the AWI?
In the Administrator Web Interface (AWI) of the PCoIP Zero Client you can review the status of any attached device ( i.e. monitors, usb ). The status of the device is as follows: Disconnected  or  Not Connected  - no device connected to a display port. …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: October 23, 2023
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How do I determine how much bandwidth a PCoIP Protocol Session is consuming?
There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming.   Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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What firewall rules are created by the PCoIP Agent?
Windows Firewall Rules Default Microsoft Windows firewall rules populated by the PCoIP Agent for Windows installer.   Rule Details   Linux firewall CentOS 7.x In CentOS 7.x a predefined service is created in /usr/lib/firewalld/services/pcoip-agent.xml And …
Knowledge Base Article Advisory Session HP Anyware
Last modified: April 22, 2024
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Steps for doing an Offline License Activation/Deactivation for Management Console
For offline activation, you will need some assistance from the HP Anyware technical staff. Scenario 1:   Fresh license activation : Login into your account on the  HP Anyware self service portal .  Don't have an account? Register  here . Select  …
Knowledge Base Article Advisory Licensing Management Console
Last modified: September 3, 2023
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