PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags
Problem When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags".   Cause   This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to …
Knowledge Base Article Troubleshooting HP Anyware
Last modified: September 14, 2023
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Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card
If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 3, 2023
244
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Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
243
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Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
239
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Steps to join/add RHEL 8 to Active Directory Services (Windows Server 2019)
1. We will now install all required packages for our domain join adventure sudo dnf install realmd sssd oddjob oddjob-mkhomedir adcli samba-common samba-common-tools krb5 yum -y install samba samba-client yum -y install samba-winbind samba-winbind-clients …
Knowledge Base Article Troubleshooting Tutorial FAQ
Last modified: October 29, 2024
237
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Can I use VirtualBox to deploy the Management Console?
Answer: Yes, both the OVA and the RPM release of the Management Console can be installed in VirtualBox however HP Anyware  do not support the Management Console when deployed in this manner. While it will work it has not be tested and will not be added to …
Knowledge Base Article Troubleshooting Setup Management Console
Last modified: September 3, 2023
228
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View Connection error when upgrading to Horizon 2406
During the upgrade to Horizon 2406, some customers have reported connectivity issues with Tera2 PCoIP zero clients, which are unable to connect after the upgrade. The error message displayed is "View connection server error." While the initial TLS …
Knowledge Base Article Advisory Troubleshooting Session Zero Clients
Last modified: October 18, 2024
214
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What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?
Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect  PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 20, 2023
209
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Join a macOS to Active Directory Services
This document will guide you through joining your macOS machine to your on-premises Active Directory (AD). Before proceeding with the setup, ensure your DNS is configured to point to the correct IP address of your Domain Controller. Navigate to System …
Knowledge Base Article Troubleshooting Tutorial FAQ
Last modified: October 29, 2024
184
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Anyware Connector Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  Anyware Connector diagnostic report, create a Anyware Connector  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes to produce a …
Knowledge Base Article Troubleshooting Diagnostics HP Anyware
Last modified: September 22, 2023
179
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