HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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Why do I get licensing error using HP Anyware on GCP (Google Cloud Platform)?

Symptom: If you are using GCP and experiencing PCoIP license registration failure on the remote host, please run the following command on the host VM where the PCoIP agent binary is located: pcoip-validate-license.ps1 -v The following error can be …

Knowledge Base Article Advisory

Last modified: August 2, 2023

434

Can I connect to Windows Server 2003 or 2008 in RDP mode from my PCoIP Zero Client?

Answer: RDP 5.2 support within PCoIP zero clients is for connection to legacy systems. Connection to Windows Server 2003 in "per-user" mode is supported Connection to Windows Server 2003 in "per-device" mode is not supported Connection to Windows Server …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 14, 2023

432

How do I Split or Transfer my license activation code?

Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …

After upgrading Windows, why can I no longer wake my PCoIP Remote Workstation Card host from the PCoIP Zero Client?

Wake-on-LAN behaviour changed from Windows 7 to Windows 8, 8.1 and 10, preventing the PCoIP Zero Client from waking the host PC if the PCoIP Zero Client was configured to send the WoL packet to the host PC NIC and not the PCoIP Remote Workstation Card. …

Can I enable NTP time on a PCoIP Zero Client or PCoIP Remote Workstation Card using DHCP options?

Answer: Yes. NTP time servers can be added to DHCP options 042 based on IP scope or as a default for all IP scopes. It is important to note that this feature may impact setting the time server by the PCoIP Management Console Profile or the Administrator …

PCoIP Brokered Connections

After completing this unit, you’ll be able to: Understand the need to use brokered connection Understand the requirement for using a Connection Manager and Security Gateway 15 mins PCoIP Brokered Connections PCoIP supports managed connections using a …

Knowledge Base Article Tutorial HP Anyware

Last modified: September 14, 2023

427

How do I change the FQDN (Fully Qualified Domain Name) of a PCoIP Zero Client?

First, change the PCoIP name to a new name. Currently, the "PCoIP Device Name" can only be changed on an individual basis in two locations: The "OSD--> Configuration--> Label" tab The "AWI--> Configuration--> Label" tab The default format is …

How long does it take a proximity reader to enumerate?

The proximity readers that have been tested with PCoIP Zero Clients typically enumerate in under 5 seconds; however, there can be exceptions. RF Ideas Air ID 82 Series RDR-7L82AKU (LEGIC-Prime only) proximity reader has been seen to take longer and is …

Slow OSD and booting into recovery mode on PCoIP Zero Client

Problem The PCoIP Zero Client booted into recovery mode and the OSD is very slow. Rebooting does not resolve the issue, the OSD is so slow a factory reset is not practical. Resolution Disconnect the PCoIP Zero Client from the network and reboot the …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 19, 2023

416

Collecting PCoIP Management Console log files for Teradici Global Support Services

Problem When issues occur with the PCoIP Management Console Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution. Resolution To retrieve the log files from a PCoIP Management …

Knowledge Base Article Tutorial Management Console

Last modified: September 19, 2023

413

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