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What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?

Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 20, 2023

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What does "No Available Hosts for Connection" mean?

The message "No Available Hosts for Connection" appears if the PCoIP Zero Client has enabled the Host Discovery feature and tries to establish a session but cannot find a PCoIP Remote Workstation Card that is not currently in a session on the network. If …

What is Standalone mode?

Answer: Standalone mode lets a Tera1 PCoIP Remote Workstation Card operate without installation in a PCIe slot. In Standalone mode, the PCoIP Remote Workstation Card is powered from a floppy drive (+5V/+12V) power connector instead of from a PCIe slot. …

What is the fallback IP address used for?

Out of the box, the PCoIP Zero Client or PCoIP Remote Workstation Card is configured to its factory default settings. By default, the PCoIP device is in DHCP mode. Because it is in DHCP mode, when it is first connected to a network, it tries to obtain a …

À quoi sert l’adresse IP de secours ?

La carte PCoIP Zero Client ou PCoIP Remote Workstation est configurée sur ses paramètres d’usine par défaut. Par défaut, le périphérique PCoIP est en mode DHCP. Parce qu’il est en mode DHCP, lorsqu’il est connecté pour la première fois à un réseau, il …

Failed to install Virtual USB Hub: -500. Removing the HP Anyware PCoIP Agent for Windows Vhub component

Problem When installing the new agent you get the error at the top, "Installation Aborted. Setup was not completed successfully. The on screen install log contains the message "Failed to install Virtual USB Hub: -500". Cause The HP Anyware USB Virtual …

Where can I find the Imprivata OneSign Appliance verification setting on a PCoIP Zero Client?

Answer: The verification setting is located in the PCoIP Zero Client session tab under the Advanced settings. The OneSign Appliance Verification option will only appear in the Advanced options if the Session Connection Type is correctly selected as shown …

Why am I getting a message "Failed to Connect" when the certificate check mode is set to "Warn before connecting to untrusted servers"?

Problem When connecting to a VMware View Connection Server you get the error. Failed to Connect. The server provided a certificate that does not match the certificate that the server previously used. Contact your administrator for more details. Cause If …

Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?

Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost. Cause When Windows is shutting …

Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?

Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …

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