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Installing the Graphics Agent for macOS This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks . Note: Firewall Settings During installation, the macOS …

Licensing The Agent The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client. You receive a registration code when you purchase a …

Prerequisites for Installation Before you begin, make sure that you perform the following tasks. Configure Energy Settings Energy Saver features in Sequoia can cause the remote system to go to sleep or become unresponsive. To prevent this, do the …

Updating the macOS Graphics Agent To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved. Note: About Permissions In versions prior …

The 25.03 release of the Graphics Agent for macOS fixes known issues, bugs and stability enhancements for a better user experience and seamless support. In addition, it includes the following feature: Changes to macOS Support macOS 13 Ventura will no …

System Requirements The Graphics Agent for macOS depends on the following system capacities and capabilities: Host Requirements Host machine requirements Operating Systems Intel Macs : macOS 13 (Ventura), macOS 14 (Sonoma) Apple Silicon Macs : macOS 13 …

If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket . Before creating a ticket, be prepared with the following: A detailed description of the problem Your agent version number …

Creating a Technical Support File We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support …

Finding the Graphics Agent for macOS Version Number To find the installed version number of the Graphics Agent for macOS, open a Terminal window and run the following command: sudo grep "Software Build ID" /var/log/pcoip-agent/agent.log The command output …

About the Graphics Agent for macOS This guide is intended for administrators who are deploying the Graphics Agent for macOS as part of HP Anyware. It assumes thorough knowledge of macOS conventions and general networking concepts, including firewall …