Release Notes
Software Client for macOS 22.07
The PCoIP Software Client for macOS 22.07 introduces the following features and enhancements:
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HP Anyware: With this release, Teradici CAS is now HP Anyware. HP Anyware brings Teradici CAS and ZCentral Remote Boost together into a single solution, starting with enhancements for the collaboration feature.
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Collaboration Enhancements: There are two major improvements to collaboration in this release:
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The PCoIP Client for Software Client for macOS now supports GPU Offload and Auto Offload PCoIP Ultra modes in collaboration sessions, if the connected PCoIP agent also supports them.
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Mouse visibility has also been added in this release; Guest collaborators can now see the host's cursor movements during a collaboration session.
See Collaboration for more information on these enhancements.
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URI-launched session configuration improvements: When launching the Software Client for macOS via a URI, you can now use most of the same properties available to command-line launches in your JWT payload. For more information, see Command Line Parameters.
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Changes to full-screen and minimized modes: The Software Client for macOS now functions as a native macOS application while in full-screen mode, and switching between full-screen displays and the local desktop is managed by Mission Control.
Because Mission Control can now manage full-screen displays, it is now possible to enable Fullscreen All Monitors mode and then use Mission Control to switch one monitor back to local control. This configuration allows you to work in both local and remote enivronments using multiple displays.
For details, see Full-screen Modes.
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Mission Control behavior in macOS-to-macOS PCoIP Sessions: Since Mission Control now manages full-screen PCoIP sessions for the Software Client for macOS, if you are connecting to a remote macOS desktop—where both the local and remote machines are Macs— it is important to be clear which Mission Control gestures and keypresses are used locally, and which are used by the remote desktop. For more details about activating Mission Control during a PCoIP session, see Using Mission Control in PCoIP Session.
Mouse events now go to the correct display after minimize/maximize
After minimizing the client display and then maximizing the display, mouse events from the secondary display are now correctly directed to the secondary display.
Keyboard and Mouse Freeze when Connected to Remote Workstation Card in Windowed Mode
Keyboard and Mouse can freeze when connected to a Remote Workstation Card while the Soft Client is in windowed mode.
If this occurs, switch the client to full-screen mode to reestablish Keyboard and Mouse functionality.
Black Screen on Full Screen All Monitors
The PCoIP Client for MacOS can generate an additional black desktop when going to full-screen all monitors on certain hardware configurations. This can appear as a black desktop in Mission Control, and one of your monitors may appear black.
Revert to PCoIP Client 22.04 if this issue appears on your client.
High Performance Client in PCoIP Ultra GPU Offload stops responding after extended period of inactivity
A session accessed with High Performance Client in PCoIP Ultra GPU Offload mode may stop responding after an extended period of inactivity, such as being left running overnight.
If a session becomes non-responsive, restart the client and reconnect the session.
If a session is required to stay running for an extended period of inactivity, use PCoIP or PCoIP Ultra CPU offload to avoid this issue.
Starting a PCoIP session using a browser URI while another instance is running
If a PCoIP client instance is already running, attempting to launch a new PCoIP sesion with a browser URI will not work.
Close the running instance before launching a new instance.
Menu can only be brought up on primary display
On the Software Client for macOS, when in full-screen all monitors mode, the in-session menu may only be available from the primary monitor.
If you are unable to make the menu appear on a secondary monitor, use local mission control, select full screen on that monitor to re-set focus on that screen.
Local spotlight search may not function
Local Spotlight Search may not function on the local machine while the PCoIP Client has an active session.
Audio does not work when connected to a Remote Workstation Card
Audio in/out is not available when the host is a Remote Workstation Card
Use PCoIP Client version 21.07 if audio functionality is required with the Remote Workstation Card.
Resizing PCoIP client window may cause client to be non-responsive (High Performance Client mode only)
Resizing PCoIP client window while a video is played on agent may cause client to be non-responsive.
Avoid resizing while video is played on agent.
Topology changes may cause client to be non-responsive (High Performance Client mode only)
Topology changes such as moving windows across monitors may cause client to be non-responsive.
Avoid moving windows across the monitors or resizing them while in High Performance Client mode.
Client machine reboot interrupted while session is in progress
If you attempt to re-start your client Mac while your PCoIP client is in session, the session will terminate, but the Mac restart will be disrupted. When this occurs, you will have to close the PCoIP Client application and initiate the OS restart a second time.
Session recovery after macOS sleep
If the client machine is put to sleep during a PCoIP session, it may not successfully re-connect to the PCoIP session once the client machine wakes up. If this occurs restart the PCoIP Client application to reconnect to the session.
Frozen session
Frequent switching between window and full screen modes can result in a frozen session. If this occurs disconnect the session and reconnect.
Changing the audio sample rate during session
Changing the audio sample rate when using a media application while connected to a PCoIP session will cause distorted audio quality. To correct this audio quality issue, you will need to disconnect and re-establish the PCoIP connection.
Disconnect and re-establish the PCoIP connection to correct this audio quality issue.
Quitting the application from the macOS dock & reconnect
While in High Performance Mode, quitting the application from the macOS dock will result in an error and subsequent connection attempts will fail. If this occurs close the PCoIP Client application and re-open it to start a new connection.
Use the “Disconnect” in-session menu to disconnect a PCoIP session, while in High Performance Mode.
Caps lock key does not work while in High Performance Mode
Caps Lock does not currently work in the PCoIP Client for macOS while in High Performance Mode
Use the Shift key instead.
Increased memory usage when switching between windowed and full screen modes
Frequent switching between window and full screen modes can result in increased memory usage.
macOS client only detects audio output device at session start
The macOS client will not detect a change in the audio output device while in session.
Disconnect and reconnect to the session when changing the audio output device.
Quitting Mac client while in-session, returns to the pre-session window.
The Mac client cannot be exit while connected to a PCoIP Agent. Selecting the Quit Teradici PCoIP Client system menu will disconnect the client and return to the pre-session window, but not quit the application. The client application will instead return to the saved desktop selection screen.
To quit the Mac client, first disconnect the session and then quit the client.
macOS client may only minimize one display on OS X 10.11
If you launch the PCoIP Software Client in OS X 10.11 and you have not clicked anywhere within the display before using the minimize hot key (Ctrl+Alt+M), the display that has not been used will not be minimized. This does not occur in macOS 10.12 (Sierra) or 10.13 (High Sierra).
Click with the mouse on both displays of the client any time before pressing Ctrl+Alt+M, and both displays will be minimized.
USB Flash drives fail to bridge at times
USB Devices dialog (from Connection > USB Devices menu) may freeze for a few seconds after clicking the connect or disconnect button associated with a USB Flash drive. When this happens after clicking connect, the device fails to connect. When this happens after clicking disconnect, the device is successfully disconnected.
Retry by clicking connect again on the USB Devices dialog.
USB DVD drive unavailable on client USB Devices dialog in macOS
If a DVD drive is connected to a client via a USB hub and the device is bridged quickly after connecting to a host, or if the device is unplugged from the hub and re-plugged, its status will be Unavailable and users will not be able to bridge the device.
Unplug and re-plug the USB hub.
macOS French localization disables View > Show Fullscreen toolbar menu
When the client locale is set to French in macOS, the View > Show Fullscreen/Leave Fullscreen dropdown menus may not be accessible.
Enter the Ctrl-Alt-Enter key sequence to toggle between fullscreen and windowed modes.
Datalogic barcode scanner cannot be redirected when bridged in macOS
The Datalogic Quickscan QS6500 barcode scanner does not work when the device is bridged.
Do not bridge the device. The device works as expected with the remote host when it is not bridged.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Zooming in macOS while connected to hard host throws local and remote mouse out of sync
Using the zoom button on PCoIP Software Client for Mac will result in a desynchronization of mouse pointers when connected to hard hosts. Teradici recommends not using the zoom button on macOS while in a PCoIP Software Client session connecting to hard hosts.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.