Release Notes
Software Client for macOS 23.04.1
In addition to bug fixes and stability enhancements, the PCoIP Software Client for macOS 23.04 introduces the following:
Support for PCoIP Ultra and Collboration on Apple Silicon
Version 23.04 introduces support for PCoIP Ultra and Collaboration. Clients on Apple Silicon can now connect to agents using PCoIP Ultra, as well as participate in collaboration sessions.
Collaboration and PCoIP Ultra are supported on client Macs running on Apple Silicon (M1 or M2 chips), in any client mode (Standard Client, High Performance (Preview), or High performance client).
Support for Multiple Collaborators
The Software Client for macOS introduces support for multiple collaborators in a single collaboration session. Up to 5 collaborators can now join a single PCoIP session using the same invitation link. For more information, see Collaboration.
Up to 5 collaborators can join a single collaboration session. Once 5 collaborators join a collaboration session, additional participants will not be able to join, unless one or more collaborators leave the session.
Support for Wacom Cintiq Pro 16 (DTH-167)
The Software Client for macOS now supports the newer version of the Wacom Cintiq Pro 16 (DTH-167). This device is supported with both local termination and bridged connection modes when connecting to PCoIP agents for Windows and Linux (PCoIP Graphics Agent for macOS is not supported).
Introduces Support for macOS 13 (Ventura)
This release introduces support for macOS 13 (Ventura), and removes support for macOS 11 (Big Sur).
Error Messages no Longer Persisting in Anyware Client UI
Anyware Client 23.04 corrects an issue where an error message, such as incorrect password or unable to connect, would persist from prior connection attempts, and appear when attempting a new connection.
Bottom of screen no longer cut-off on MacBook with Notch
When running a full-screen PCoIP session on a MacBook with Notch Screen now functions as expected.
Dropdown menu for framerate now properly updated on monitor topology change
Dropdown menu for framerate is properly updated when going from two or more fullscreen monitors to one fullsscreen monitor
Anyware Client no longer attempts internet connection in closed network
Anyware Client 23.04 corrects an issue where the PCoIP client could attempt to make a connection to the internet at startup.
Copy/Paste or Print now works after upgrading client on MacOS
Anyware Client 23.04 for MacOS Client corrects an issue where Copy/Paste and Print did not function after upgrading client. No longer need to re-boot to get Copy/Paste and Print working on MacOS Client after a software upgrade.
PCoIP Client can connect to Remote Workstation Card with root certificate
The PCoIP Root CA cert may be installed into a client system in order to enable access to the Remote Workstation Card web user interface. Installing this certificate no longer prevents the PCoIP client from establishing a PCoIP session with the same Remote Workstation Card using the legacy direct connection method.
PCoIP Client quits unexpectedly when exiting full screen while audio source is running (MacBook Pro)
Exiting full screen mode while an audio source is running may cause the session to quit unexpectedly. This issue affects clients running on recent MacBook Pro hardware.
Stop audio sources, including video with audio, before leaving full-screen mode to avoid this issue.
If the session does disconnect, reconnecting will resume the session.
The name of network shown in Anyware Health Monitor does not change during a session
In Anyware Health Monitor, the name of network shown will not change during a session even if the actual network changes.
For example, if an ethernet cable is pulled out and the system switches to WiFi, the name of network will not change in the Anyware Health Monitor display until the session is disconnected and reconnected.
When entering credentials, pressing Enter in Username field does not advance cursor to Password field
Pressing Enter on the Username field does not advance the text entry cursor to the Password field.
Use the Tab button or mouse to move from the Username field to the Password field.
USB flash drives cannot be connected to a remote PCoIP Agent
Starting with macOS Big Sur, mass storage devices are no longer permitted to be remotely connected to an external system via USB.
File sharing services can be used to share files.
Resizing collaboration session window causes crash
Re-sizing the PCoIP Client window while participating in a PCoIP Ultra Collaboration session may cause the PCoIP client to crash.
Avoid re-sizing client window size while participating in a PCoIP Ultra Collaboration session.
If this occurs, re-start the collaboration session by sending a new invitation to the Guest Collaborator.
MacOS support bundler issues
Several issues have been identified with the support bundler for the macOS client.
Upgrade to 22.07 onward & multi-monitor scenario
From release 22.07, multi-monitor scenario relies on the "Displays have separate Spaces" in Mission Control preferences on macOS client. "Displays have separate Spaces" must be selected for Anyware PCoIP session to work properly in full screen.
!MissionControlPreferences.png|thumbnail!
If it's unchecked then other displays may go to black in full screen mode.
Keyboard and Mouse Freeze when Connected to Remote Workstation Card in Windowed Mode
Keyboard and Mouse can freeze when connected to a Remote Workstation Card while the Soft Client is in windowed mode.
If this occurs, switch the client to full-screen mode to reestablish Keyboard and Mouse functionality.
Black Screen on Full Screen All Monitors
The PCoIP Client for macOS can generate an additional black desktop when going to full-screen all monitors on certain hardware configurations. This can appear as a black desktop in Mission Control, and one of your monitors may appear black.
Revert to PCoIP Client 22.04, or check "Displays have separated Spaces" in Mission Control Preferences on 22.07.0+.
!image-2022-07-18-12-00-21-601.png|thumbnail!
High Performance Client in PCoIP Ultra GPU Offload stops responding after extended period of inactivity
A session accessed with High Performance Client in PCoIP Ultra GPU Offload mode may stop responding after an extended period of inactivity, such as being left running overnight.
If a session becomes non-responsive, restart the client and reconnect the session.
If a session is required to stay running for an extended period of inactivity, use PCoIP or PCoIP Ultra CPU offload to avoid this issue.
Starting a PCoIP session using a browser URI while another instance is running
If a PCoIP client instance is already running, attempting to launch a new PCoIP sesion with a browser URI will not work.
Close the running instance before launching a new instance.
Menu can only be brought up on primary display
On the Software Client for macOS, when in full-screen all monitors mode, the in-session menu may only be available from the primary monitor.
If you are unable to make the menu appear on a secondary monitor, use local mission control, select full screen on that monitor to re-set focus on that screen.
Local spotlight search may not function
Local Spotlight Search may not function on the local machine while the PCoIP Client has an active session.
Resizing PCoIP client window may cause client to be non-responsive (High Performance Client mode only)
Resizing PCoIP client window while a video is played on agent may cause client to be non-responsive.
Avoid resizing while video is played on agent.
Topology changes may cause client to be non-responsive (High Performance Client mode only)
Topology changes such as moving windows across monitors may cause client to be non-responsive.
Avoid moving windows across the monitors or resizing them while in High Performance Client mode.
Client machine reboot interrupted while session is in progress
If you attempt to re-start your client Mac while your PCoIP client is in session, the session will terminate, but the Mac restart will be disrupted. When this occurs, you will have to close the PCoIP Client application and initiate the OS restart a second time.
Session recovery after macOS sleep
If the client machine is put to sleep during a PCoIP session, it may not successfully re-connect to the PCoIP session once the client machine wakes up. If this occurs restart the PCoIP Client application to reconnect to the session.
Frozen Screen Switching between Full Screen Modes
On MacOS Client, frequent switching between Full Screen All Monitors, Full Screen One Monitor and Windowed screen modes can result in a frozen session on one or more of the screens.
To un-freeze the affected monitors, select the "View - Detect Monitors" menu item. If this fails to un-freeze an affected monitor, end the PCoIP session and re-connect.
Changing the audio sample rate during session
Changing the audio sample rate when using a media application while connected to a PCoIP session will cause distorted audio quality. To correct this audio quality issue, you will need to disconnect and re-establish the PCoIP connection.
Disconnect and re-establish the PCoIP connection to correct this audio quality issue.
Quitting the application from the macOS dock & reconnect
While in High Performance Mode, quitting the application from the macOS dock will result in an error and subsequent connection attempts will fail. If this occurs close the PCoIP Client application and re-open it to start a new connection.
Use the “Disconnect” in-session menu to disconnect a PCoIP session, while in High Performance Mode.
Caps lock key does not work while in High Performance Mode
Caps Lock does not currently work in the PCoIP Client for macOS while in High Performance Mode
Use the Shift key instead.
Increased memory usage when switching between windowed and full screen modes
Frequent switching between window and full screen modes can result in increased memory usage.
macOS client only detects audio output device at session start
The macOS client will not detect a change in the audio output device while in session.
Disconnect and reconnect to the session when changing the audio output device.
Quitting Mac client while in-session, returns to the pre-session window.
The Mac client cannot be exit while connected to a PCoIP Agent. Selecting the Quit Teradici PCoIP Client system menu will disconnect the client and return to the pre-session window, but not quit the application. The client application will instead return to the saved desktop selection screen.
To quit the Mac client, first disconnect the session and then quit the client.
macOS client may only minimize one display on OS X 10.11
If you launch the PCoIP Software Client in OS X 10.11 and you have not clicked anywhere within the display before using the minimize hot key (Ctrl+Alt+M), the display that has not been used will not be minimized. This does not occur in macOS 10.12 (Sierra) or 10.13 (High Sierra).
Click with the mouse on both displays of the client any time before pressing Ctrl+Alt+M, and both displays will be minimized.
USB Flash drives fail to bridge at times
USB Devices dialog (from Connection > USB Devices menu) may freeze for a few seconds after clicking the connect or disconnect button associated with a USB Flash drive. When this happens after clicking connect, the device fails to connect. When this happens after clicking disconnect, the device is successfully disconnected.
Retry by clicking connect again on the USB Devices dialog.
USB DVD drive unavailable on client USB Devices dialog in macOS
If a DVD drive is connected to a client via a USB hub and the device is bridged quickly after connecting to a host, or if the device is unplugged from the hub and re-plugged, its status will be Unavailable and users will not be able to bridge the device.
Unplug and re-plug the USB hub.
macOS French localization disables View > Show Fullscreen toolbar menu
When the client locale is set to French in macOS, the View > Show Fullscreen/Leave Fullscreen dropdown menus may not be accessible.
Enter the Ctrl-Alt-Enter key sequence to toggle between fullscreen and windowed modes.
Datalogic barcode scanner cannot be redirected when bridged in macOS
The Datalogic Quickscan QS6500 barcode scanner does not work when the device is bridged.
Do not bridge the device. The device works as expected with the remote host when it is not bridged.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Zooming in macOS while connected to hard host throws local and remote mouse out of sync
Using the zoom button on PCoIP Software Client for Mac will result in a desynchronization of mouse pointers when connected to hard hosts. Teradici recommends not using the zoom button on macOS while in a PCoIP Software Client session connecting to hard hosts.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.