Release Notes
Software Client for Windows 19.05
These release notes provide a summary of key additions, compatibility notes, resolved issues, and known issues for the PCoIP Software Client 19.05 for Windows.
PCoIP Ultra
Teradici have introduced an update to the PCoIP protocol with PCoIP Ultra. It includes our latest protocol enhancements, offering uncompromised 4K/UHD throughput, efficient scaling across multicore CPUs and support for third-party codecs. For more information on PCoIP Ultra, see PCoIP Ultra.
Local Termination of ePadLink Electronic Signature Pad
This releases introduces support for local termination on ePad signature pads from InterLink. Locally terminated signature pads have greatly improved responsiveness, and tolerate higher-latency (25ms and higher) networks for accurate signature capture.
Enhanced Security and Stability
This release contains improvements and enhancements around the security and stability of the Software Client.
The client does not retry connecting to agent on port 60443
Normally the agent port is 443, however this will change to 60443 if some other service is using port 443 when the agent is installed. The client first attempts to connect on port 443 and then port 60443.
The client only attempts to connect on port 60443 if nothing response on port 443.
USB bridging Wacom Cintiq cursor offset when not in full-screen mode
When a soft client is not in full-screen and a Wacom Cintiq Tablet is in USB-bridging mode, the cursor position is offset because the Wacom Tablet maps the entire display to resolution of the remote VM display. In this case the remote VM display is set to the size of the Window, resulting in a mismatch.
Changing the PCoIP Client display to full-screen mode will re-align the coordinate mapping. Alternatively the user can "disconnect" the USB bridged device, resulting in a proper coordinate mapping in the remote VM at the expense of pressure sensitivity and other advanced Wacom capabilities.
Bridged USB devices disconnected when switching to Windowed Mode
When the client has more than one monitor, switching from Full-screen to Windowed mode will disconnect all bridged USB devices.
Incompatibility between PCoIP Software Client for Windows and virtual KVM application Synergy
There is a known incompatibility between PCoIP Software Client for Windows and the virtual KVM application Synergy (http://symless.com/synergy). The Synergy application can interfere with the keyboard handling of the PCoIP client and cause sometimes a single or no keypresses to be transmitted to the PCoIP agent. This issue was observed with Synergy 2016 and may be present with other Synergy releases.
Disable Synergy when using the PCoIP client.
Connection > USB Devices client dialog does not list any USB devices
At times, after a session starts, the Connection > USB Devices dialog does not list any of the USB devices connected to the client.
Reconnect to the session or physically unplug and reconnect the USB devices connected to the client.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
Cancelling large USB file transfer fails
Cancelling a large file from being copied to, or from, a USB flash drive while bridged in PCoIP software client fails to function. The file will continue to copy until finished.
Do not try to cancel large file transfers.
SanDisk Cruzer USB devices do not work if the PCoIP session is disconnected while a file transfer is in progress
SanDisk Cruzer USB devices do not successfully re-bridge after the PCoIP session was disconnected during an active file transfer.
If possible, avoid disconnecting the device or the session while file transfers are in progress. If a disconnection does occur while transfers are in progress, physically unplug and reconnect the device to the client. If the device fails to mount as a mass storage device after the previous step: 1. Find the SanDisk Cruzer in Device Manager. 2. Right-click on the device and select *Uninstall*. 3. After uninstall completes, physically unplug and reconnect the device to the client.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.