Release Notes
Software Client for Windows 22.09.1
The PCoIP Software Client for Windows 22.09 introduces the following features and enhancements:
Note that release 22.09.1 was the initial release of the PCoIP Software Client for Windows in HP Anyware 22.09. There was no release 22.09.0.
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Adds support for Windows 10 IoT. Windows 10 IoT 64 21H2 Enterprise LTSC is now supported.
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HP Anyware Client User Interface Refresh: This release introduces our newly-redesigned user interface, with a clean, modern feel and greatly simplified connection management. For more information, see Connecting to Remote Desktops.
As part of the interface update, the following settings are now available via the pre-session UI (previously, these were only available programmatically). See the following topics for more information:
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Collaboration Input Control: This release introduces input control for PCoIP Ultra Collaboration sessions, allowing session hosts to yield mouse and keyboard control to their guest collaborators. This feature is off by default and is enabled on the PCoIP Agent. For more information, see the guide for the PCoIP agent you are connecting to:
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Introduces the next-generation High Performance Client mode [TECHNOLOGY PREVIEW]. The next-generation high performance client mode is now available as a technology preview for testing and feedback. This new high-performance mode combines the audio and video performance gains of the legacy high-performance client with the full functionality of the standard client. See Next-Generation High Performance Client more information.
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Bug fixes and stability enhancements.
New Product ID for Intuos for Pro Small (PTH-640) Wacom Tablet is now supported
A new hardware revision of the Intuos Pro Small (PTH-640) Wacom Tablet has a different product ID than earlier hardware revisions. Support for this new product id has been added to the PCoIP client.
PCoIP client no longer tries to connect to the internet in closed network environments
Fixed an issue where the PCoIP client could attempt to make a connection to the internet at startup, and when establishing a connection.
Fixed client crash on resizing window
Client crash on window resize has been fixed.
Audio now works when connected to a Remote Workstation Card
Fixed an issue where audio in/out was not working when connected to a remote PCoIP Remote Workstation Card.
When entering credentials, pressing Enter in Username field does not advance cursor to Password field
Pressing Enter on the Username field does not advance the text entry cursor to the Password field.
Use the Tab button or mouse to move from the Username field to the Password field.
Failed command-line logins do not generate a failure message
When passing credentials from the command line, the client does not display a clear message identiftying authentication failure as the cause of a failed connection.
If you are unable to connect when passing username and password from the command line, verify that the username and password being passed are correct.
Resizing collaboration session window causes crash
Re-sizing the PCoIP Client window while participating in a PCoIP Ultra Collaboration session may cause the PCoIP client to crash.
Avoid re-sizing client window size while participating in a PCoIP Ultra Collaboration session.
If this occurs, re-start the collaboration session by sending a new invitation to the Guest Collaborator.
Audio output may stop working when switching devices
After switching to a different audio output device while connected to a remote desktop, audio output from the PCoIP client may stop.
Disconnect and reconnect the session after switching audio devices.
Audio disappears when audio-in is enabled
Audio output to speakers or a headset would stop after using audio input from a microphone.
Keyboard and Mouse Freeze when Connected to Remote Workstation Card in Windowed Mode
Keyboard and Mouse can freeze when connected to a Remote Workstation Card while the Soft Client is in windowed mode.
If this occurs, switch the client to full-screen mode to reestablish Keyboard and Mouse functionality.
Audio output may randomly stop
While connected to a remote desktop the audio output on the PCoIP client may stop.
Disconnect and reconnect the session after switching audio devices.
USB driver conflicts with NoMachine software
The USB driver installed with the PCoIP Software Client for Windows has a driver conflict with the USB driver used by the NoMachine remoting software.
Remove the NoMachine software before installing the PCoIP client.
Difficulty in exceeding 150Mbps throughput on Windows
On an otherwise clean, high-bandwidth capable network, a Windows client may experience sufficient PCoIP packet loss to limit throughput to approximately 150Mbps.
Windows Update and/or NIC driver updates can reconfigure settings such that UDP throughput is affected. Always ensure the latest drivers from the manufacturer are being used, as well as ensure that Flow Control and Interrupt Moderation are enabled for the NIC used to establish any PCoIP sessions. (These can be found the NIC's Advanced Properties tab within Windows' Device Manager.)
Bridged USB devices disconnected when switching to Windowed Mode
When the client has more than one monitor, switching from Full-screen to Windowed mode will disconnect all bridged USB devices.
Incompatibility between PCoIP Software Client for Windows and virtual KVM application Synergy
There is a known incompatibility between PCoIP Software Client for Windows and the virtual KVM application Synergy (http://symless.com/synergy). The Synergy application can interfere with the keyboard handling of the PCoIP client and cause sometimes a single or no keypresses to be transmitted to the PCoIP agent. This issue was observed with Synergy 2016 and may be present with other Synergy releases.
Disable Synergy when using the PCoIP client.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
Cancelling large USB file transfer fails
Cancelling a large file from being copied to, or from, a USB flash drive while bridged in PCoIP Software Client fails to function. The file will continue to copy until finished.
Allow operations on USB devices to complete prior to disconnecting the session.
SanDisk Cruzer USB devices do not work if the PCoIP session is disconnected while a file transfer is in progress
SanDisk Cruzer USB devices do not successfully re-bridge after the PCoIP session was disconnected during an active file transfer.
Avoid disconnecting the device or the session while file transfers are in progress. If a disconnection does occur while transfers are in progress, physically unplug and reconnect the device to the client. If the device fails to mount as a mass storage device after the previous step:
- Find the SanDisk Cruzer in Device Manager.
- Right-click on the device and select Uninstall.
- After uninstall completes, physically unplug and reconnect the device to the client.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.