Release Notes
Software Client for Windows 23.01
The PCoIP Software Client for Windows 23.01 introduces the following features and enhancements:
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Connection Health Indicator: This release introduces a new Connection Health Indicator to the Software Client for Windows. This feature allows users to monitor the health of an active PCoIP session, including live statistics for frame rate, network packet loss, and network latency. See Connection Health Indicator for more information.
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Collaboration: A new Collaboration manager replaces the collaboration management console, providing an improved interface and streamlining the process of generating and accepting collaborators. The collaboration manager displays a list of connected users, and allows the session owner to enable or disable input control for collaborators during the session.
Important: All session monitors are shared
Note that all of the session owner's monitors that are in the PCoIP session will be shared when collaborating. In windowed mode or fullscreen one monitor mode, this will be the a single display. In fullscreen all monitors mode, all screens are shared.
For more information, see the PCoIP agent guide for your host system:
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Interface Improvements: Continued improvements have been added to the Software Client for Windows:
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You can now set the client to remember your username on the client authentication page.
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The domain name is now visible on the authentication page, making it clear what domain you're logging into.
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A new Desktop info option has been added to the desktop selection screen. This feature allows you to view information about the remote desktop, such as its resource name, ID, and available protocol. See Viewing Information About Your Desktops for more information.
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Wacom Tablet Force Proportions: You can now enable the Tablet Force Proportions feature of your Wacom tablet in a PCoIP session to constrain the horizontal and vertical proportions of your display to the proportions of the tablet. For more information, see Tablet Force Proportions.
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Bug fixes and stability enhancements.
The PCoIP Software Client for Windows 23.01 introduces the following features and enhancements:
-
Connection Health Indicator: This release introduces a new Connection Health Indicator to the Software Client for Windows. This feature allows users to monitor the health of an active PCoIP session, including live statistics for frame rate, network packet loss, and network latency. See Connection Health Indicator for more information.
-
Collaboration: A new Collaboration manager replaces the collaboration management console, providing an improved interface and streamlining the process of generating and accepting collaborators. The collaboration manager displays a list of connected users, and allows the session owner to enable or disable input control for collaborators during the session.
Important: Note that all of the session owner's monitors that are in the PCoIP session will be shared when collaborating. In windowed mode or fullscreen one monitor mode, this will be the a single display. In fullscreen all monitors mode, all screens are shared.
For more information, see the PCoIP agent guide for your host system:
-
Interface Improvements: Continued improvements have been added to the Software Client for Windows:
-
You can now set the client to remember your username on the client authentication page.
-
The domain name is now visible on the authentication page, making it clear what domain you're logging into.
-
A new Desktop info option has been added to the desktop selection screen. This feature allows you to view information about the remote desktop, such as its resource name, ID, and available protocol. See Viewing Information About Your Desktops for more information.
-
-
Wacom Tablet Force Proportions: You can now enable the Tablet Force Proportions feature of your Wacom tablet in a PCoIP session to constrain the horizontal and vertical proportions of your display to the proportions of the tablet. For more information, see Tablet Force Proportions.
-
Bug fixes and stability enhancements.
Custom Broker Authentication Prompt Field is Scrollable
If the text provided by a custom broker is longer than the available space on the authentication forms a scrollbar will appear to be able to scroll to see the entire text.
Microphone Does not Function with Kaspersky Anti-Virus
On Windows Client running on a desktop with Kaspersky Anti-Virus installed, forwarding of a local microphone to the remote desktop may be blocked. If this happens, the microphone cannot be used in the PCoIP session and Kaspersky Anti-Virus shows that {}"{}Receiving the audio stream for the application is blocked."
The PCoIP Client must be whitelisted in Kaspersky Anti-Virus in order to allow the audio stream for the application to be forwarded. Refer to Kaspersky for instructions on how to whitelist an application for audio stream access.
Anyware Health May show Incorrect Color Space when in GPU Offload Mode
While in GPU Offload mode, the color space may incorrectly report as BGRA 8|8|8|8.
While in GPU offload mode, do not use the Anyware Health PCoIP Mode to identify current color space.
Anyware Health Monitor Shows Extra Displays in Dropdown List
When switching from Full Screen All Monitors to a single monitor or window, the Anyware Health window display selection drop-down beside the framerate field may show more than one display on the list.
If more than one display is listed when there is only one monitor or window in the session, be sure to select "Display 1" to see the correct framerate data.
The name of network shown in Anyware Health Monitor does not change during a session
In Anyware Health Monitor, the name of network shown will not change during a session even if the actual network changes.
For example, if an ethernet cable is pulled out and the system switches to WiFi, the name of network will not change in the Anyware Health Monitor display until the session is disconnected and reconnected.
When entering credentials, pressing Enter in Username field does not advance cursor to Password field
Pressing Enter on the Username field does not advance the text entry cursor to the Password field.
Use the Tab button or mouse to move from the Username field to the Password field.
Intel UHD driver causes Windows memory leak
Intel UHD driver version 30.0.101.2079 causes a memory leak with PCoIP Software Client for Windows. When this occurs, the client system will slow significantly and may require a restart to recover.
This issue impacts Intel Integrated GPUs when used with 4k (UHD) monitors.
Other driver versions may also have this issue.
To avoid this issue, install an Intel UHD driver that is not affected:
- Version 30.0.101.1069 or earlier, or
- version 31.0.101.3729 or later.
Updating the driver to a version that is not affected resolves the issue.
Resizing collaboration session window causes crash
Re-sizing the PCoIP Client window while participating in a PCoIP Ultra Collaboration session may cause the PCoIP client to crash.
Avoid re-sizing client window size while participating in a PCoIP Ultra Collaboration session.
If this occurs, re-start the collaboration session by sending a new invitation to the Guest Collaborator.
Audio Input from microphone may stop after a long period of inactivity.
The microphone for a remote session may stop working if not used for a long period of time.
High Performance Preview mode: Blank window when moving between screens with different resolutions
When using the Windows PCoIP Client in High Performance (Preview) performance mode, if you repeatedly drag the session window between a highDPI monitor (such as 4K) to a low DPI monitor (such as 1080p) the PCoIP session window may become blank.
Avoid repeatedly dragging session window between screens with different pixel densities.
If the blank screen occurs, disconnect the PCoIP session and re-connect.
If this occurs frequently, revert to either the Standard or High Performance (Legacy) performance mode.
Audio output may stop working when switching devices
After switching to a different audio output device while connected to a remote desktop, audio output from the PCoIP client may stop.
Disconnect and reconnect the session after switching audio devices.
Audio disappears when audio-in is enabled
Audio output to speakers or a headset would stop after using audio input from a microphone.
Keyboard and Mouse Freeze when Connected to Remote Workstation Card in Windowed Mode
Keyboard and Mouse can freeze when connected to a Remote Workstation Card while the Soft Client is in windowed mode.
If this occurs, switch the client to full-screen mode to reestablish Keyboard and Mouse functionality.
Audio output may randomly stop
While connected to a remote desktop the audio output on the PCoIP client may stop.
Disconnect and reconnect the session after switching audio devices.
Pressing "Cancel" on Connection does not stop proceeding to next step
When connecting to a saved connection, a "Cancel" button will appear briefly after starting the connection, if you click that cancel button after the connection has started to connect, the UI proceed to the authentication form disregarding the cancel click.
If you do not wish to proceed with the selected connection, click the "Back to Connections" button on the authentication form.
USB driver conflicts with NoMachine software
The USB driver installed with the PCoIP Software Client for Windows has a driver conflict with the USB driver used by the NoMachine remoting software.
Remove the NoMachine software before installing the PCoIP client.
Difficulty in exceeding 150Mbps throughput on Windows
On an otherwise clean, high-bandwidth capable network, a Windows client may experience sufficient PCoIP packet loss to limit throughput to approximately 150Mbps.
Windows Update and/or NIC driver updates can reconfigure settings such that UDP throughput is affected. Always ensure the latest drivers from the manufacturer are being used, as well as ensure that Flow Control and Interrupt Moderation are enabled for the NIC used to establish any PCoIP sessions. (These can be found the NIC's Advanced Properties tab within Windows' Device Manager.)
Bridged USB devices disconnected when switching to Windowed Mode
When the client has more than one monitor, switching from Full-screen to Windowed mode will disconnect all bridged USB devices.
Incompatibility between PCoIP Software Client for Windows and virtual KVM application Synergy
There is a known incompatibility between PCoIP Software Client for Windows and the virtual KVM application Synergy (http://symless.com/synergy). The Synergy application can interfere with the keyboard handling of the PCoIP client and cause sometimes a single or no keypresses to be transmitted to the PCoIP agent. This issue was observed with Synergy 2016 and may be present with other Synergy releases.
Disable Synergy when using the PCoIP client.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
Cancelling large USB file transfer fails
Cancelling a large file from being copied to, or from, a USB flash drive while bridged in PCoIP Software Client fails to function. The file will continue to copy until finished.
Allow operations on USB devices to complete prior to disconnecting the session.
SanDisk Cruzer USB devices do not work if the PCoIP session is disconnected while a file transfer is in progress
SanDisk Cruzer USB devices do not successfully re-bridge after the PCoIP session was disconnected during an active file transfer.
Avoid disconnecting the device or the session while file transfers are in progress. If a disconnection does occur while transfers are in progress, physically unplug and reconnect the device to the client. If the device fails to mount as a mass storage device after the previous step:
- Find the SanDisk Cruzer in Device Manager.
- Right-click on the device and select Uninstall.
- After uninstall completes, physically unplug and reconnect the device to the client.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.