Release Notes

Software Client for Windows 23.04.1

In addition to bug fixes and stability enhancements, the PCoIP Software Client for Windows 23.04 introduces the following:

Support for Tangent Panels

The Software Client for Windows introduces support for Tangent panels.

The following Tangent panels are supported when connecting from a Windows or Linux software client to a Windows or Linux agent (both 23.04 or higher).

  • Tangent Ripple
  • Tangent Wave
  • Tangent Element BT
  • Tangent Element MF
  • Tangent Element KB
  • Tangent Element TK
  • Tangent Arc (Navigation)
  • Tangent Arc (Grading)
  • Tangent Arc (Function)

The Graphics Agent for macOS and the Software Client for macOS do not support Tangent panels.

Support for Multiple Collaborators

The Software Client for Windows introduces support for multiple collaborators in a single collaboration session. Up to 5 collaborators can now join a single PCoIP session using the same invitation link. For more information, see Collaboration.

Up to 5 collaborators can join a single collaboration session. Once 5 collaborators join a collaboration session, additional participants will not be able to join, unless one or more collaborators leaves the session.

Support for Wacom Cintiq Pro 16 (DTH-167)

The Software Client for Windows now supports the newer version of the Wacom Cintiq Pro 16 (DTH-167). This device is supported with both local termination and bridged connection modes when connecting to PCoIP agents for Windows and Linux (PCoIP Graphics Agent for macOS is not supported).

Resolved Issues

Error Messages no Longer Persisting in Anyware Client UI

23.04.0
179532

Anyware Client 23.04 corrects an issue where an error message,  such as incorrect password or unable to connect, would persist from prior connection attempts, and appear when attempting a new connection.

Dropdown menu for framerate now properly updated on monitor topology change

23.04.0
169674

Dropdown menu for framerate is properly updated when going from two or more fullscreen monitors to one fullsscreen monitor

Moving between screens with different resolutions no longer produces a blank window

23.04.0
164409

Previously, when using the Windows PCoIP Client in High Performance (Preview) performance mode, repeatedly dragging the sesion window between a HIghDPI monitor and a low DPI monitor could cause the session window to become blank. This  ssue has been fixed.

Anyware Client no longer attempts internet connection in closed network

23.04.0
164277

Anyware Client 23.04 corrects an issue where the PCoIP client could attempt to make a connection to the internet at startup.

Fixed issue with tilde keypress repeating

23.04.0
163803

Anyware Client 23.06 for Windows fixes an issue when connecting from a Windows Client to a macOS agent where the  tilde key [ ` ] would repeat until cancelled with CTRL-C.

PCoIP Client can connect to Remote Workstation Card with root certificate

23.04.0
161031

The PCoIP Root CA cert may be installed into a client system in order to enable access to the Remote Workstation Card web user interface. Installing this certificate no longer prevents the PCoIP client from establishing a PCoIP session with the same Remote Workstation Card using the legacy direct connection method.

Known Issues

Microphone Does not Function with Kaspersky Anti-Virus

New
171686

On Windows Client running on a desktop with Kaspersky Anti-Virus installed, forwarding of a local microphone to the remote desktop may be blocked.  If this happens, the microphone cannot be used in the PCoIP session and Kaspersky Anti-Virus shows that {}"{}Receiving the audio stream for the application is blocked."

Workaround:

The PCoIP Client must be whitelisted in Kaspersky Anti-Virus in order to allow the audio stream for the application to be forwarded.  Refer to Kaspersky for instructions on how to whitelist an application for audio stream access.

The name of network shown in Anyware Health Monitor does not change during a session

New
169411

In Anyware Health Monitor, the name of network shown will not change during a session even if the actual network changes.

For example, if an ethernet cable is pulled out and the system switches to WiFi, the name of network will not change in the Anyware Health Monitor display until the session is disconnected and reconnected.

When entering credentials, pressing Enter in Username field does not advance cursor to Password field

New
166593

Pressing Enter on the Username field does not advance the text entry cursor to the Password field.

Workaround:

Use the Tab button or mouse to move from the Username field to the Password field.

Intel UHD driver causes Windows memory leak

 
166151

Intel UHD driver version 30.0.101.2079 causes a memory leak with PCoIP Software Client for Windows. When this occurs, the client system will slow significantly and may require a restart to recover.

This issue impacts Intel Integrated GPUs when used with 4k (UHD) monitors. 

Other driver versions may also have this issue.

Workaround:

To avoid this issue, install an Intel UHD driver that is not affected:

  • Version 30.0.101.1069 or earlier, or
  • version 31.0.101.3729 or later.

Updating the driver to a version that is not affected resolves the issue.

Resizing collaboration session window causes crash

New
165911

Re-sizing the PCoIP Client window while participating in a PCoIP Ultra Collaboration session may cause the PCoIP client to crash.

Workaround:

Avoid re-sizing client window size while participating in a PCoIP Ultra Collaboration session.

If this occurs, re-start the collaboration session by sending a new invitation to the Guest Collaborator.

Audio Input from microphone may stop after a long period of inactivity.

 
165119

The microphone for a remote session may stop working if not used for a long period of time.

Audio output may stop working when switching devices

 
162229

After switching to a different audio output device while connected to a remote desktop, audio output from the PCoIP client may stop.

Workaround:

Disconnect and reconnect the session after switching audio devices.

Audio disappears when audio-in is enabled

 
161387

Audio output to speakers or a headset would stop after using audio input from a microphone.

Keyboard and Mouse Freeze when Connected to Remote Workstation Card in Windowed Mode

New
159715

Keyboard and Mouse can freeze when connected to a Remote Workstation Card while the Soft Client is in windowed mode.

Workaround:

If this occurs, switch the client to full-screen mode to reestablish Keyboard and Mouse functionality.

Audio output may randomly stop

 
159438

While connected to a remote desktop the audio output on the PCoIP client may stop.

Workaround:

Disconnect and reconnect the session after switching audio devices.

USB driver conflicts with NoMachine software

 
104742

The USB driver installed with the PCoIP Software Client for Windows has a driver conflict with the USB driver used by the NoMachine remoting software.

Workaround:

Remove the NoMachine software before installing the PCoIP client.

Difficulty in exceeding 150Mbps throughput on Windows

 
82427

On an otherwise clean, high-bandwidth capable network, a Windows client may experience sufficient PCoIP packet loss to limit throughput to approximately 150Mbps.

Workaround:

Windows Update and/or NIC driver updates can reconfigure settings such that UDP throughput is affected. Always ensure the latest drivers from the manufacturer are being used, as well as ensure that Flow Control and Interrupt Moderation are enabled for the NIC used to establish any PCoIP sessions. (These can be found the NIC's Advanced Properties tab within Windows' Device Manager.)

Bridged USB devices disconnected when switching to Windowed Mode

New
54679

When the client has more than one monitor, switching from Full-screen to Windowed mode will disconnect all bridged USB devices.

Incompatibility between PCoIP Software Client for Windows and virtual KVM application Synergy

 
52396

There is a known incompatibility between PCoIP Software Client for Windows and the virtual KVM application Synergy (http://symless.com/synergy). The Synergy application can interfere with the keyboard handling of the PCoIP client and cause sometimes a single or no keypresses to be transmitted to the PCoIP agent. This issue was observed with Synergy 2016 and may be present with other Synergy releases.

Workaround:

Disable Synergy when using the PCoIP client.

Wacom Intuos Pro and Intuos 5 tablets cannot be bridged

New
41045

These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.

Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.

Workaround:

Avoid bridging Intuos Pro and Intuos 5 tablets.

Cancelling large USB file transfer fails

New
40817

Cancelling a large file from being copied to, or from, a USB flash drive while bridged in PCoIP Software Client fails to function. The file will continue to copy until finished.

Workaround:

Allow operations on USB devices to complete prior to disconnecting the session.

SanDisk Cruzer USB devices do not work if the PCoIP session is disconnected while a file transfer is in progress

 
40769

SanDisk Cruzer USB devices do not successfully re-bridge after the PCoIP session was disconnected during an active file transfer.

Workaround:

Avoid disconnecting the device or the session while file transfers are in progress. If a disconnection does occur while transfers are in progress, physically unplug and reconnect the device to the client. If the device fails to mount as a mass storage device after the previous step:

  1. Find the SanDisk Cruzer in Device Manager.
  2. Right-click on the device and select Uninstall.
  3. After uninstall completes, physically unplug and reconnect the device to the client.

USB keyboards do not work in bridged mode

 
40580

Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.

Workaround:

Do not bridge the keyboard. Keyboards function correctly when locally terminated.

Client window size is not remembered when crossing multiple monitors

 
32597

When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.

Mouse out of sync due to scaling in dual high-resolution displays

 
29862

Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.

Workaround:

Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)

Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work

 
26355

When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.