FAQ's Peripheral Devices
FAQ's - Webcam   General  Health Checks Troubleshooting How to troubleshoot Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached device. Webcam shows status as "USB device not supported …
Knowledge Base Article Troubleshooting FAQ Peripheral Devices
Last modified: January 10, 2024
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Graphics or Standard PCoIP Agent will not start with a license error "This version of trusted storage is not supported" in the PCoIP Agent log files
Problem The Graphics or Standard PCoIP Agent stops immediately after starting the service. The PCoIP Agent logs contain the following: LVL:0 RC:-500 AGENT :Failed to start the Agent: Failed to add FNE trial license source: [1,7E1,2,0 [70000027,0,5002E] ] …
Knowledge Base Article Troubleshooting HP Anyware
Last modified: September 4, 2023
1437
Error block type is not 01 during 802.1x authentication
Problem When the PCoIP Zero Client has been configured for 802.1x authentication including loading the required certificates, the Network Access Controller is rejecting the authentication request with error messages such as The block type of the signature …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 15, 2023
1400
HP Anyware Software Client cannot connect to PCoIP Remote Workstation Card
Scenario : Trying to connect to a PCoIP remote workstation card ( RWC ) using the HP Anyware software client fails to connect. User receives the following message... In this case the software client version can be any release however for my testing I am …
Knowledge Base Article Troubleshooting Remote Workstation Card
Last modified: September 14, 2023
1356
Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon
Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …
Knowledge Base Article Troubleshooting Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1336
Amazon certificate change may affect PCoIP Zero Clients connecting to Amazon WorkSpaces
Problem When connecting to Amazon WorkSpaces, certificate errors are presented to the user. Scenario 1: Users of zero clients that have the Never connect to untrusted servers using the Amazon WorkSpaces session connection type connecting to Amazon …
Knowledge Base Article Troubleshooting Session Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1334
This firmware version is not supported on this platform. Please upload a different file
Problem When attempting to downgrade firmware the error message This firmware version is not supported on this platform. Please upload a different file Or in the PCoIP Remote Workstation Card or PCoIP Zero Client event log 0d,00:03:36.19> LVL:2 RC:   0    …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
1291
What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?
The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked.  Step 1. Checks the  Overridable …
Knowledge Base Article Troubleshooting Setup HP Anyware
Last modified: September 14, 2023
1294
Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?
Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card.   Cause Firmware 4.5.1 and newer …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 20, 2023
1294
Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1274