Profile application to Remote Workstation Card fails
Scenario : The remote workstation card is at a factory default. You set a basic Profile in the management console and apply the Profile. The Profile application fails. If you check the management console, there is no clue as to why the Profile failed. If …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card
Last modified: September 19, 2023
345
Will out of order packets impact a PCoIP session?
PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order.  With …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
341
When using Management Console 3.0.0 I am not able to manage zero clients?
Impacts:   PCoIP Management Console 3.0.0 Scenario: When migrating from Management Console 2.x to Management Console 3.0.0 many zero clients fail to connect to the management console. If the management console is power cycled the zero clients are now able …
Knowledge Base Article Troubleshooting Management Console
Last modified: September 19, 2023
343
Can I connect to Windows Server 2003 or 2008 in RDP mode from my PCoIP Zero Client?
Answer: RDP 5.2 support within PCoIP zero clients is for connection to legacy systems. Connection to Windows Server 2003 in "per-user" mode is supported Connection to Windows Server 2003 in "per-device" mode is not supported Connection to Windows Server …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 14, 2023
330
Why doesn't the PCoIP Remote Workstation Card power up when it is installed to a particular PCIe slot?
This may be due to the restrictions of your host PC's motherboard that requires you to install graphics cards or other PCIe cards into certain PCIe slots. If a PCIe card is installed into an inappropriate PCIe slot, the host PC may stop loading any …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 22, 2022
332
Configure HP Anyware Event Log Verbosity
HP Anyware event log verbosity (level) can be configured on both the client and agent software.   PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …
Knowledge Base Article Tutorial Setup HP Anyware
Last modified: September 3, 2023
329
Why do I get poor performance on an MPLS network?
There are a number of configuration requirements for using PCoIP protocol on an MPLS network.  Prioritize PCoIP packets as a best practice Avoid packet loss Avoid out-of-order packets PCoIP protocol may consider out-of-order packets as lost if the data …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
327