HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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Sumo Logic Potential Security Incident (HP Anyware Manager)

Who is impacted? HP Anyware Manager customers Update from November 21, 2023 Sumo Logic has provided an update regarding this incident. Details are as follows: “We are grateful to share that the diligent investigation led by our security and engineering …

Knowledge Base Article Advisory Management HP Anyware

Last modified: November 21, 2023

111

Mobile Devices (Tablets)

Mobile Devices (Tablets) Android Unable to establish Windows Graphics Session with an Android Client iOS How to get logs from iOS Windows IoT Android Unable to establish Windows Graphics Session with an Android Client Workaround: Soft Client on …

Knowledge Base Article Troubleshooting FAQ Diagnostics

Last modified: December 19, 2023

105

Anyware Manager Enterprise (AME) Onboarding Guide

In this write up we will be discussing about setting up AME to a sandbox following this guide. https://anyware.hp.com/web-help/anyware_manager_enterprise/ At the time of this writing the current AME region only supports North America in Azure Here's a …

PCoIP Cloud License Configuration - Grace period Issue

PCoIP Cloud License Configuration - Grace period Issue Shows if the host is prepared to accept the connection. The diagnostic returns: Pass: License configured successfully Fail: License configuration failed Data Collected: : Grace period …

Workstation shows error "Host OS shut down unexpectedly" and it never goes away

Customers may receive a hardware error: "Host OS shut down unexpectedly". This error should go away once the operating system is running. If the operating system is running and the error does not go away, make sure that the workstation is running the …

Knowledge Base Article Troubleshooting

Last modified: September 21, 2023

PCoIP Connection Manager Health check - Diagnostics and troubleshooting guide

Summary To receive a detailed PCoIP Connection Manager diagnostic report, create a PCoIP Connection Manager support/log file bundle and then submit this bundle to the PCoIP health check tool . Once the files are submitted, it will take 5-10 minutes …

What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?

If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take. Error Code Error Message Description Suggested Next Steps 6002 …

Knowledge Base Article Troubleshooting

Last modified: May 1, 2024

PCoIP Service Failure

This issue is a known bug. Please reach out to HP Anyware support for more information. When reporting, mention the error message: " pcoip.service: start-pre operation timed out. Terminating. " and open a support ticket Contact Support … PCoIP Service …

Knowledge Base Article Troubleshooting FAQ Setup

Last modified: October 10, 2024

HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming

The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content …

Knowledge Base Article Troubleshooting

Last modified: September 3, 2023

Scripted downloads succeed, but are empty zero-byte files

Most of our raw package downloads (.exe, .dmg, .zip, and so on) allow scripting using a latest keyword instead of a literal version number, which allows scripts to dynamically fetch the current production version of each component at runtime. Each …

Knowledge Base Article Diagnostics

Last modified: January 25, 2024

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