Search

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

Sample nginx configuration for proxy when using remote device management

This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …

Host Performance Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host agent support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Host Display Health Check - Diagnostics and troubleshooting guide

PCoIP TROUBLESHOOTING STEPS: Smart cards and Proximity cards

This article provides a brief list of troubleshooting steps and describes some common issues for smart card and proximity card failures. It is not intended to be a comprehensive troubleshooting guide. Prior to diving into a deep investigation please …

Disable IPv6 in HP Anyware agent

IPv6 is enabled by default in HP Anyware agent starting agent 21.07 release. Disable IPv6 (Only IPv4 connection is allowed) Windows agent Open Registry Editor . Add registry value under …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 3, 2023

253

Host Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report …

Understanding the support bundle for HP Anyware PCoIP agent for macOS

Support bundles can be generated on a macOS agent by running the pcoip-support-bundler script located in /Library/Application Support/Teradici/pcoip . The command must be run as root and will generate a gzipped tar file in /tmp , outputting the name …

Knowledge Base Article Tutorial HP Anyware

Last modified: September 19, 2023

265

Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon

Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …

What does the 'No source signal' message mean?

The answer depends on what type of host the PCoIP Zero Client is connected to. VMware View 4.5 or newer The message "no source signal" appears as an overlay when the VMware View virtual desktop puts the monitors to sleep. Pressing a key or moving the …

Search

Type

Product

Publish Date