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Why is the MC activation code (license) not working?

Instructions To activate a license follow the steps located here . The deactivation instructions are here . Common Issues: Is the license already allocated on another machine ? If yes, then deactivate the license from the old machine and reactivate …

Determining why the PCoIP Zero Client was reset to factory default

Problem The PCoIP Zero Client unexpectedly reset to factory default. Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …

How to create a Certificate Template for the PCoIP Agent for Windows using a Microsoft Certification Authority

When issuing certificates to the PCoIP Agent in a Windows environment, the Windows integration with the Microsoft Certification Authority allows for easy deployment of certificates. One of the first configurations that needs to be done is creating a …

Why do I see black bars on the side or bottom of my display when connecting to a zero client?

Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …

HP Anyware Software Client cannot connect to PCoIP Remote Workstation Card

Scenario : Trying to connect to a PCoIP remote workstation card ( RWC ) using the HP Anyware software client fails to connect. User receives the following message... In this case the software client version can be any release however for my testing I am …

Amazon certificate change may affect PCoIP Zero Clients connecting to Amazon WorkSpaces

Problem When connecting to Amazon WorkSpaces, certificate errors are presented to the user. Scenario 1: Users of zero clients that have the Never connect to untrusted servers using the Amazon WorkSpaces session connection type connecting to Amazon …

Connection broker support with PCoIP technology

HP Anyware compatible brokers HP Anyware Manager Leostream Connection Broker ClearCube Sentral Connection Broker Virtual Cable UDS Enterprise (Universal Desktop Services) PCoIP Remote Workstation Card compatible brokers Compatible with PCoIP Zero Client …

PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags

Problem When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags". Cause This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

179

DNS errors in the event log of the PCoIP Zero Client running firmware 5.x and 6.x.

Problem The PCoIP Zero Client event log contains these entries ever 5 minutes. -510 MGMT_DISC_DNS :conduct_dns_record_search: ( DNS SRV: CMS ) DNS record not found -510 MGMT_DISC_DNS :conduct_dns_record_search: ( DNS SRV: Config Tool ) DNS record …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 19, 2023

743

Can I use both DHCP options and DNS SRV records for device discovery in the PCoIP Management Console at the same time?

Answer: No . Note: It is recommended to user either DHCP Options or DNS Records when configuring auto-discovery for the PCoIP Management Console. To determine which to use you need to understand your environment. For example if you are only going to have …

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