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Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?

Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card. Cause Firmware 4.5.1 and newer …

How do I set up or override PCoIP Software Session Variables?

PCoIP Software session variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. HP Anyware PCoIP Agent There are two PCoIP group policy object template files in PCoIP Agent version 2.11 onwards. …

AD credentials can be leaked from the Management Interface for HP Anyware Connector (current and legacy)

Summary An insufficiently protected credentials vulnerability has been identified in the Management Interface of the HP Anyware Connector and the HP Anyware Connector Legacy for releases from April 20, 2020 and earlier (v15 and earlier for HP Anyware …

What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?

The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked. Step 1. Checks the Overridable …

Knowledge Base Article Troubleshooting Setup HP Anyware

Last modified: September 14, 2023

1388

Why is the image quality reduced for a couple seconds right after a session is connected?

This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …

PCoIP Management Console Release 2020.01 is now available

I am super excited to announce the general availability of PCoIP Management Console 2020.01 offering the following new capabilities: Customer Configurable User Roles to support role-based user access for improved operational efficiency and compliance …

This knowledge base article is no longer available

Knowledge base articles are being updated and refreshed regularly. Articles that have dated information that is now misleading, are removed. If you cannot find an article that answers your question, please open a ticket with HP Anyware Global Support …

Knowledge Base Article Advisory

Last modified: June 17, 2024

24733

How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?

Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …

Is it possible to disable the serial port on my Samsung PCoIP Zero Client monitor?

Scenario: Some PCoIP zero clients (i.e. Samsung PCoIP Zero Client monitors) come equipped with a serial port. The units are designed with a built in USB hub feeding both another USB connector and a serial connector. In a PCoIP session, the VM picks up the …

What information do I need to provide Engineering to add support for a non-supported smart card (KB4262)

The Smart Card is not supported - What information do we need to engage Engineering in supporting the Smart Card. Some basic questions: Does the customer already have these smart cards working in a Horizon environment? Or is this a POC (proof of …

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