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Why my USB-C external monitor does not work

Description: MacBook Pro 13 and 15 inch 2016 and later models have the latest display technology of using USB-C port to connect to external monitors. Note: USB-C ports are the only ones available on MacBook 2016+. macOS Sierra 10.12.6 Connect to an …

PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags

Problem When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags". Cause This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

268

Attaching new headsets cause Zero Client to reboot.

Some newer USB headsets when connected to a Zero Client cause the Zero Client to restart. This is due to new headset capabilities and their use of higher levels of USB bandwidth. You can workaround this issue by connecting the USB headset to a Zero Client …

Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card

If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …

Why is the image quality reduced for a couple seconds right after a session is connected?

This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …

Why is there sudden poor video performance after a VMware view or VMWare tools update?

Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …

Can I use VirtualBox to deploy the Management Console?

Answer: Yes, both the OVA and the RPM release of the Management Console can be installed in VirtualBox however HP Anyware do not support the Management Console when deployed in this manner. While it will work it has not be tested and will not be added to …

Join a macOS to Active Directory Services

This document will guide you through joining your macOS machine to your on-premises Active Directory (AD). Before proceeding with the setup, ensure your DNS is configured to point to the correct IP address of your Domain Controller. Navigate to System …

Knowledge Base Article Troubleshooting Tutorial FAQ

Last modified: October 29, 2024

229

What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?

Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 20, 2023

212

A Comprehensive Guide to Resolving Certificate-Related Connectivity Issues in HP Anyware Environments

Certificate-related connectivity problems are among the most common yet complex issues administrators face when working with HP Anyware (formerly Teradici PCoIP TM ) remoting solutions. These issues manifest across various system components and can …

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