Mobile Devices (Tablets)
Mobile Devices (Tablets)   Android Unable to establish Windows Graphics Session with an Android Client iOS How to get logs from iOS Windows IoT     Android Unable to establish Windows Graphics Session with an Android Client  Workaround:   Soft Client on …
Knowledge Base Article Troubleshooting FAQ Diagnostics
Last modified: December 19, 2023
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How do I get a secure connection to the Administrative Web Interface (AWI)?
There are two ways to get a secure connection to the Administrative Web Interface (AWI) of a PCoIP Zero Client and PCoIP Remote Workstation Card. Load the cacert.pem file provided in our firmware to the browser Trusted Root Certification Authorities . The …
Knowledge Base Article Troubleshooting FAQ Security Zero Clients Remote Workstation Card
Last modified: January 18, 2024
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Securing PCoIP Zero Clients to Remote Workstation Cards
When securing PCoIP Zero Clients to Remote Workstation Cards, it is recommended that security conscious customers use the  Suite B: TLS 1.2 with Suite B-compliant 192-bit elliptic curve encryption TLS Security Mode. This will require customers have the …
Knowledge Base Article Troubleshooting Security Zero Clients Remote Workstation Card
Last modified: September 3, 2023
86
PCoIP Connection Manager Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  PCoIP Connection Manager diagnostic report, create a PCoIP Connection Manager  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes …
Knowledge Base Article Troubleshooting Diagnostics HP Anyware
Last modified: September 25, 2023
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What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?
If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take.   Error Code Error Message Description Suggested Next Steps 6002 …
Knowledge Base Article Troubleshooting
Last modified: May 1, 2024
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HP Anyware Graphics agent does not show video on paid streaming services such as Netflix/ Apple TV/ Disney+ / Spectrum LiveTV/ News streaming
  The HP Anyware Graphics agent uses graphics card video drivers for the PCoIP session. Due to  Digital rights management (DRM) , video drivers are likely to be blocked from capturing copyright content. Meaning video drivers are unable to read content …
Knowledge Base Article Troubleshooting
Last modified: September 3, 2023
62
PCoIP Service Failure
This issue is a known bug. Please reach out to HP Anyware support for more information. When reporting, mention the error message: " pcoip.service: start-pre operation timed out. Terminating. " and open a support ticket Contact Support     … PCoIP Service …
Knowledge Base Article Troubleshooting FAQ Setup
Last modified: October 10, 2024
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