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Feature Request Created (Internal Case Retrospective)

This is an internal KB used for the case closure retrospective. Closed cases are to be characterized as KB-1375 Confirmed Solution Provided : Solution was suggested and accepted by the user. KB-1376 Solution Provided : Solution was suggested. It is …

Knowledge Base Article Internal

Last modified: March 22, 2023

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How to create and use Quick Text (Internal)

How to use Quick Text At this point, it's configured to be used for email only. In the case email, use Quick Text shortcut in Lightening view "Ctrl+." (Note: Ctrl and dot, no plus), a list of available Quick Text objects will show up for you to search and …

Knowledge Base Article Internal

Last modified: March 22, 2023

How is the image processed for display on the OSD screen while it is uploaded through zero client admin web interface?

The web interface of the zero client will perform basic checking, permitting only .bmp files to be uploaded. It will exclude file such as foo.exe.bmp. The next layer during the upload is a check to ensure it’s a valid BMP header and that the file has the …

Knowledge Base Article Internal

Last modified: March 22, 2023

How to split licenses?

This is an internal policy on splitting licenses, which is still working in progress. TDA/TWA – Flexera FNP A customer can request to split their license to run on multiple license servers. Process Support Ticket – The user needs to open a support ticket …

How to create and publish a KB in SFDC (Internal)

These instructions use the Salesforce classic interface. Log into Salesforce and switch to Classic View. Click on the top right and change from sales to service. Click on a Article Management. If that is not available, click on the + at the end and …

Knowledge Base Article Internal

Last modified: March 22, 2023

PCoIP TROUBLESHOOTING STEPS: View Connection Server Client Certificates

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. This includes scenarios and detailed troubleshooting steps as follows: Problems uploading VCS certificates to …

How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?

Problem While there are many factors that determine desktop performance - see PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance - lower performance of window dragging may be observed in the following environment: VMware Horizon View …

Why is my virtual desktop experiencing poor display or video performance after installing or updating VMware software?

Scenario Your virtual machine (VM) may experience some of the following performance issues after updating or installing VMware tools, VMware View agent, or PCoIP software: Poor video playback. Slow windows drag within one monitor or between two monitors. …

Troubleshooting artifacts in a PCoIP Session

Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear. Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …

Why is Adobe Flash choppy with VMware Horizon View and PCoIP Zero Clients?

Answer: Note: This article only applies to VMware Horizon View desktops that do not have physical GPU acceleration. To optimize the performance of Flash, ensure that the Flash player has hardware acceleration turned off: Right click on the Flash window …

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