Search

Type

Product

Publish Date

Why does the "Network connection lost" message appear on my display?
The "Network connection lost" message indicates that the network connection between the PCoIP Zero Client and PCoIP Remote Workstation Card, HP Anyware PCoIP Agent or VMware View virtual desktop host is down or disrupted.  This provides an indication to …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 3, 2023
5698
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why does traffic to my PCoIP Remote Workstation Card exceed the configured bandwidth settings?
Problem After setting the bandwidth limits on the PCoIP Remote Workstation Card in the PCoIP Remote Workstation Card AWI, excessive traffic is seen going to the PCoIP Remote Workstation Card from the PCoIP Zero Client. Cause PCoIP Remote Workstation …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: September 3, 2023
270
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is my display not working correctly when using an adaptor attached to my OEM supplied cable?
Problem After purchasing a HP Anyware product you discover the cable shipped with the HP Anyware product does not have the necessary Video/Display connector to interface with your GPU or monitor. To complete the connection an adaptor is used to change the …
Knowledge Base Article Troubleshooting Display Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
973
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is the database restore not working in PCoIP Management Console 2.2.0?
Problem The following errors related to PCoIP Management Console 2.2.0 database restore process have been reported: Importing db backup from version 2.1.0 into version 2.2.0 fails Cannot restore db backup into version 2.2.0. After a version 2.1 database …
Knowledge Base Article Troubleshooting Management Console
Last modified: September 19, 2023
580
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is the host PC on my VMware Horizon brokered Remote Workstation Solution unable to wake up?
Scenario When a View Connection Server brokers a workstation connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card, and the host is put into any low power state (sleep, hibernate or shutdown); the client is unable to wake the host and …
Knowledge Base Article Troubleshooting Setup Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 20, 2023
321
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is the PCoIP Management Console 1.9.0 and older slow to discover devices?
Answer: The PCoIP Management Console (MC) is tested to support up to 2000 devices. Some customers have deployed the MC and are supporting in excess of 2000 devices. Several customers in this scenario have reported that when trying to update devices the MC …
Knowledge Base Article Troubleshooting Management Console
Last modified: September 7, 2023
314
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
238
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1364
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Network session checklist for PCoIP protocol LAN and WAN deployments
The PCoIP® Session Planning Guide  is an essential document for any PCoIP protocol deployment.  It covers key network design considerations as well as documents a number of network configuration issues that impact desktop performance. Ensure consistent …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Management Console
Last modified: September 3, 2023
7809
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Poor audio lip sync with HP Anyware
Problem When watching video or performing any activity that requires audio sync, the audio is out of sync. This results in loss of lip sync where the spoken audio does not match the mouth movements in the video. This occurs on the Teradici Software Client …
Knowledge Base Article Troubleshooting Performance HP Anyware
Last modified: July 31, 2023
1244
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5