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Alternative method to export the View Connection Server trusted root certificate for upload to PCoIP Zero Clients
The recommended options is to contact the VMware Horizon View administrator to obtain the recommended certificate. If this option is not available, the easiest way to obtain the certificate is to use a web browser and browse to  …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1543
How can I tell which monitors are connected and if a USB device is connected locally or bridged on a PCoIP Zero Client?
Answer: From your Web browser, enter the IP address of your PCoIP Zero Client. Log in to the user interface with your user credentials. (Note: Depending on your specific setup, a password may not be required.) From the Info menu, select Attached Devices . …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: October 31, 2022
317
MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem
Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely).   Cause Some USB Keyboard Emulation Card Readers have …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 7, 2022
537
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
554
PCoIP Firmware 4.0.2 Issue Notification
Scenario There is an issue with firmware 4.0.2 where the use of the PCoIP Management Console 1.8.0 could result in rendering the Tera2 zero client non-functional and non-recoverable. This issue may be encountered intermittently when deploying profiles …
Knowledge Base Article Advisory Zero Clients
Last modified: August 7, 2023
293
PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 7, 2023
524
PCoIP Zero Clients Energy Star Compliance
E-Star ENERGY STAR Certification of PCoIP Zero Clients Tera2 PCoIP zero clients may be certified for ENERGY STAR? rating under the E-Star 5.2 Program Requirements for Computers. Please check with your OEM Partner if they have applied for certification of …
Knowledge Base Article Advisory Zero Clients
Last modified: September 19, 2023
340
Random individual and mass client disconnects due to Cisco VSS Inter-switch links
Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops.   Cause There have been observed …
Knowledge Base Article Troubleshooting Session Performance Zero Clients
Last modified: August 7, 2023
301