HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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Can a single PCoIP Zero Client connect to multiple hosts simultaneously?

No, a PCoIP Zero Client can only connect to one host at a time. To switch between hosts, you can use the session disconnect button on the PCoIP Zero Client, and then connect to a different host, such as a workstation with a PCoIP Remote Workstation Card …

Knowledge Base Article Advisory Zero Clients

Last modified: September 14, 2023

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What is the PCoIP Transport Header?

Answer: The PCoIP Transport Header is an unencrypted application layer header for PCoIP protocol to allow network devices to make intelligent prioritization and QoS decisions for packets in a PCoIP session to improve the user experience. The PCoIP …

Knowledge Base Article Advisory HP Anyware

Last modified: September 8, 2023

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Security notice (CVE-2020-0601): Windows vulnerability affecting PCoIP Agents and PCoIP Clients

Summary A vulnerability in the Microsoft Windows CryptoAPI (CVE-2020-0601) fails to properly validate certificates that use Elliptic Curve Cryptography (ECC). This may allow an attacker to spoof the validity of certificate chains used to secure a PCoIP …

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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Why does the message "Host driver may not be loaded" appear in the event log for PCoIP Remote Workstation Card?

Scenario The PCoIP event logs for a PCoIP Remote Workstation Card (host card) may contain one or more log entries with the message Host driver may not be loaded . The following are a couple of examples of such entries: [0d,00:22:53.800> LVL:2 RC: 0 …

Can a WAN accelerator be used to improve the performance of PCoIP sessions?

PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …

What PCoIP GPO settings in HP Anyware take effect immediately after the change is made?

Whist all GPO settings are read and take effect at the start of a PCoIP session, some GPO settings will also take effect during the session. For HP Anyware 2.13 and above: Configure build-to-lossless Configure PCoIP event log verbosity Configure PCoIP …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 7, 2023

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Microsoft update to Full Enforcement Mode - impact to PCoIP Zero Client

Microsoft will implement Full Enforcement Mode of Certificate-based authentication changes on Windows domain controllers in February 2025. We have confirmed there will be no impact to PCoIP Zero Client users and smart card authentication will work even …

Is PCoIP technology encryption enabled all the time?

PCoIP is encrypted at all time and it is not possible to disable encryption. However, it is possible to adjust the encryption algorithm. … Is PCoIP technology encryption enabled all the …

Do PCoIP Zero Clients support wild card certificates?

Yes, there is support for wildcard certificates. You can connect to a server that uses a wildcard certificate (e.g. *.view.mydomain.com) as long as you have the correct root certificate in the certificate store of the PCoIP Zero Client. However, if you …

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