HP Anyware Support | Documents, downloads, and support options for HP Anyware products

Does PCoIP Protocol support half duplex networking equipment?

PCoIP protocol does not support half-duplex network equipment. If a half-duplex equipment is connected to a PCoIP Remote Workstation Card or PCoIP Zero Client, the following message shows in the Event Log. 0d,00:04:05.710> Network link rate: 10 Mbit/s, …

PCoIP Firmware 4.0.2 Issue Notification

Scenario There is an issue with firmware 4.0.2 where the use of the PCoIP Management Console 1.8.0 could result in rendering the Tera2 zero client non-functional and non-recoverable. This issue may be encountered intermittently when deploying profiles …

When the network experiences periods of high congestion what will happen to the users experience?

PCoIP will adjust to the network conditions to deliver the best PCoIP experience possible, for the given network conditions, for the user. During periods of congestion the user experience: A blurry or compressed image Momentary block screens Stuttering …

Unable to start docker containers connector_cm and connector_connectorgateway during HP Anyware Connector installation

In Ubuntu 18.04.4 LTS or Ubuntu 18.04.5 LTS setting up HP Anyware Connector, if IPV6 was disabled in the vm those 2 containers will always fail to start. During the installation or reinstallation of the HP Anyware Connector, connector_cm and …

How many characters are supported in the PCoIP Zero Client Pool (Desktop) Name to Select field?

Answer: On a PCoIP Zero Client, when selecting any of the View Connection Server options for the Connection Type other than View Connection Server + Kiosk, the advanced button will present an option called Pool Name to Select. (Note, in older versions of …

Wacom Cursor Offset with Autodesk Flame

Description : The Autodesk Flame by design introduces mouse offset when it is loaded. HP Anyware does not has an option to compensate for this offset in the Flame. As a result, users will see mouse offset in the Flame application. Workaround : Since …

Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.

Scenario Imported a profile from PCoIP Management Console 1.x /2.x to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software. Pushing the profile to PCoIP Zero Clients results in a 'skipped' status. Cause …

Why does the mouse and keyboard to work on my Fujitsu CELSIUS (C620, M730, or M720) when using a PCoIP Remote Workstation Card?

Answer: In some cases, when connected to a PCoIP Remote Workstation Card, users can't use their mouse and keyboard. Fujitsu has resolved the issue via a BIOS update. For more information, or for support related to this issue, please contact Fujitsu or …

Why do PCoIP Zero clients fail to establish Imprivata OneSign sessions when the OneSign Appliance Verification setting equals no verification?

This happens when the PCoIP Zero Client trust store contains a certificate issued by the OneSign server that does not match the certificate used by the OneSign server. Workaround Ensure the PCoIP Zero Client trust store does not contain …

Issues when using PCoIP Zero Clients and Imprivata 4.7.x

If you are experiencing an issue with a proximity card reader being reset randomly, ensure you have the latest version of Imprivata Onesign server and the latest PCoIP firmware uploaded on your PCoIP Zero Client. Reports of older firmware running on …

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