Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption
Our third-party license provider is upgrading certificates in March 2023 If you are running a  supported  HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes.  The new certificates are …
Knowledge Base Article Advisory Tutorial Licensing HP Anyware
Last modified: July 10, 2023
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Sumo Logic Potential Security Incident (HP Anyware Manager)
Who is impacted? HP Anyware Manager customers  Update from November 21, 2023 Sumo Logic has provided an update regarding this incident. Details are as follows: “We are grateful to share that the diligent investigation led by our security and engineering  …
Knowledge Base Article Advisory Management HP Anyware
Last modified: November 21, 2023
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Mobile Devices (Tablets)
Mobile Devices (Tablets)   Android Unable to establish Windows Graphics Session with an Android Client iOS How to get logs from iOS Windows IoT     Android Unable to establish Windows Graphics Session with an Android Client  Workaround:   Soft Client on …
Knowledge Base Article Troubleshooting FAQ Diagnostics
Last modified: December 19, 2023
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PCoIP Cloud License Configuration - Grace period Issue
PCoIP Cloud License Configuration - Grace period Issue  Shows if the host is prepared to accept the connection.   The diagnostic returns: Pass: License configured successfully Fail: License configuration failed Data Collected: : Grace period …
Knowledge Base Article Troubleshooting FAQ Diagnostics Licensing HP Anyware
Last modified: February 21, 2025
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Workstation shows error "Host OS shut down unexpectedly" and it never goes away
Customers may receive a hardware error: "Host OS shut down unexpectedly". This error should go away once the operating system is running. If the operating system is running and the error does not go away, make sure that the workstation is running the …
Knowledge Base Article Troubleshooting
Last modified: September 21, 2023
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PCoIP Connection Manager Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed  PCoIP Connection Manager diagnostic report, create a PCoIP Connection Manager  support/log file bundle  and then submit this bundle to the PCoIP  health  check tool .  Once the files are submitted, it will take 5-10 minutes …
Knowledge Base Article Troubleshooting Diagnostics HP Anyware
Last modified: September 25, 2023
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What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?
If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take.   Error Code Error Message Description Suggested Next Steps 6002 …
Knowledge Base Article Troubleshooting
Last modified: May 1, 2024
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Test TK
  [Product name] Release [xxxx.xx] is now available [SW1]   Teradici is pleased to announce the [product name] release [xxxx.xx] [SW2]   is now available for download.  What’s new in this release? [feature] Feature description Additional bullet More text …
Knowledge Base Article Tutorial
Last modified: September 3, 2023
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Install NVIDIA T4 on AWS Windows 2019 Ec2 Instance
To install NVIDIA drivers on your AWS Windows EC2 instance using the IAM role follow these steps: Prerequisites: Ensure Instance Type Supports GPU: Confirm that your EC2 instance type supports GPUs (e.g., G4dn, G3, or G5). IAM Role Setup: Attach the …
Knowledge Base Article Troubleshooting Tutorial FAQ
Last modified: October 29, 2024
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