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The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?
Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.   Cause For the …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
7103
Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?
Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card.   Cause Firmware 4.5.1 and newer …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 20, 2023
1354
AD credentials can be leaked from the Management Interface for HP Anyware Connector (current and legacy)
Summary   An insufficiently protected credentials vulnerability has been identified in the Management Interface of the HP Anyware Connector and the HP Anyware Connector Legacy for releases from April 20, 2020 and earlier (v15 and earlier for HP Anyware …
Knowledge Base Article Advisory Security Management HP Anyware
Last modified: September 3, 2023
124
What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?
The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked.  Step 1. Checks the  Overridable …
Knowledge Base Article Troubleshooting Setup HP Anyware
Last modified: September 14, 2023
1370
Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
222
This knowledge base article is no longer available
Knowledge base articles are being updated and refreshed regularly. Articles that have dated information that is now misleading, are removed. If you cannot find an article that answers your question, please open a ticket with HP Anyware Global Support …
Knowledge Base Article Advisory
Last modified: June 17, 2024
24728
How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?
Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 3, 2023
7087
Is it possible to disable the serial port on my Samsung PCoIP Zero Client monitor?
Scenario: Some PCoIP zero clients (i.e. Samsung PCoIP Zero Client monitors) come equipped with a serial port. The units are designed with a built in USB hub feeding both another USB connector and a serial connector. In a PCoIP session, the VM picks up the …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 22, 2023
1157