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Configuration settings for performance evaluation

Important: Ensure all logs are cleared before proceeding with the following steps. Please configure the following for this test: PCoIP Imaging Log interval This helps to capture more imaging data in logs. PCoIP Bandwidth Log interval This helps to …

The knowledge base article you are trying to access is no longer available

To ensure HP Anyware is providing accurate and relevant information, knowledge base articles are frequently reviewed, updated or archived. The knowledge base article you are trying to access is no longer available. If the article is no longer available, …

Knowledge Base Article Advisory

Last modified: December 29, 2024

12522

PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.

Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator." …

Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server

Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …

Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator.

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator." …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

8575

How do I recover from Recovery Mode?

Problem The PCoIP Zero Client OSD has a blue background with Recovery Mode with the message: Warning: Recovery mode This Zero Client is in Recovery mode due to a failure to boot, failed firmware upload or invalid configuration. Please alert your …

Knowledge Base Article Tutorial Zero Clients

Last modified: September 12, 2023

2988

How do I upgrade PCoIP Management Console 2.0 to 2.x?

For the purpose of this article, instructions will refer to upgrading PCoIP Management Console 2.0.0 to 2.0.1. Note: Downgrading to an older MC version is not a supported operation. Log in to the web interface of MC 2.0.0. Go to SETTINGS , DATABASE . …

Local Administrative Password setting is disabled after changing the firmware version in the profile in the PCoIP Management Console 3.0.0

Problem After changing the firmware version in a profile in PCoIP Management Console 3.0.0 the Local Administrative Password setting is no longer enabled and the password field is blank. Cause This issue is known to happen when the following conditions …

My PCoIP Zero Clients at the remote location cannot connect to PCoIP Management Console 3.x

Problem PCoIP Zero Clients in remote locations are not connecting to the PCoIP Management Console 3.x Cause This issue was tracked down to a setting in the PCoIP Management Console 3.x (MC). Check under Settings > Remote and confirm if you have entered …

PCoIP Host Driver Software 4.3.1 does not automatically map the PCoIP remote workstation cards in Leostream.

Answer : If you try to automatically map the PCoIP remote workstation card (host card) running PCoIP Host Driver Software 4.3.1 and using the Leostream broker it will fail. If you downgrade the PCoIP Host Driver Software to 4.2.2 it automatically maps. …

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