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PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

Why does my PCoIP Zero Client indicate that it is unable to verify the View Connection Server's identity after the CA's root certificate has been uploaded via AWI and/or the PCoIP Management Console?

Problem The PCoIP Zero Client is presenting a certificate error when the server's corresponding Root CA or Intermediate Certificate has been loaded into the PCoIP Zero Client certificate store. The PCoIP Zero Client has a certificate check mode configured …

Why does an EDID read failure cause my display attached to the PCoIP Zero Client to using a lower resolution than expected.

Problem The monitor attached to the PCoIP Zero Client is using a resolution much lower than expected. The attached devices on the AWI \u2192 Info \u2192 Attached devices show EDID read failure. The Display Topology section in the zero client log file …

How do I identify if enhanced logging is enabled on PCoIP Zero Clients and PCoIP Remote Workstation cards?

Answer: Since firmware 4.0.0, enhanced logging has been identifiable in events logs on PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as a host card). Event log entries of no module selected indicate enhanced logging is not activated …

How do I configure a Peer-to-Peer Connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card?

Requirements This article describes the configuration of a peer-to-peer, or dedicated connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card including dual and quad display scenario's. Single or dual display requires a single PCoIP …

Why does my screen jitter or stutter, and scroll bars appear on the PCoIP Software client window after connecting to a PCoIP Remote Workstation Card?

Answer: This occurs when a software client is being used on a laptop with the display configured to operate in non-native mode. The EDID information found in some laptops only include timing information for the native display resolution. If a non-native …

Why are my displays not displaying the virtual desktop properly (how do I calculate VRAM)?

Problem Your VMware View virtual machine is showing a blank screen because the virtual machine does not have enough video memory. Resolution Ensure that your virtual machine (VM) has enough VRAM to support a one or two monitor combined resolution, …

Why do I get a gray screen when connecting from the HP Anyware PCoIP Software Client to a PCoIP Remote Workstation Card?

Answer: To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP Remote Workstation Card (host card) installed: The host card should be running PCoIP firmware …

Customer issue resolved in latest release

Use this KB to attach to a case when the customer issue resulted in a JIRA bug investigation and is now resolved in the latest release of our Products. … Customer issue resolved in latest …

Knowledge Base Article Internal

Last modified: March 22, 2023

What is the correct DNS and host file configuration for the Management Console 2.x and 3.x?

Under normal operation of the PCoIP Management Console 2.x and 3.x it is not necessary to modify the hosts file or the hostname. You should assign a static IP address to your PCoIP Management Console and create a DNS "A" record with the hostname and the …

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