Release Notes
Graphics Agent for macOS 24.07.4
Version 24.07.4 of the macOS Graphics Agent contains bug fixes, stability improvements, and security enhancements.
Switch user not supported on macOS agent
Graphics Agent for macOS only supports a single logged in user. Clicking "switch user" to switch between multiple logged in users is not supported.
Rather than click switch user, instead have the first user logout before the second user uses the machine.
Another workaround is possible if the first user clicks switch user. This will cause their PCoIP session to disconnect. The second user can then attempt to connect via PCoIP. This will fail on the first connection attempt but then can succeed on the second attempt.
Cannot Install or Upgrade macOS Agent when Users are Logged On
macOS Graphics Agent cannot be installed or upgraded when one or more users are logged on to the host machine. An attempt at installation or upgrade fails and an error message is displayed.
Verify that users are not logged on to the macOS host machine.
Install or upgrade the macOS Graphics Agent.
Mobile Account Creation Dialog Disappears from Remote Session
While conducting first-time login on a MacOS Host that requires the "Mobile Account Creation" dialog, that dialog may disappear from the remote screen and become visible on a locally attached monitor if left without interaction for several seconds.
To get the "Mobile Account Creation" dialog window to re-appear on the remote screen, change the display settings by switching from windowed to full screen, or vise-versa, which should re-acquire the dialog window.
Switch User Accounts When Collaboration is Enabled Does Not Work
When Collaboration is enabled on a macOS Graphics Agent, attempting to log in using a different user account results in the the PCoIP session getting disconnected.
Reboot macOS Graphics Agent host before attempting to switch user accounts when Collaboration enabled. Failing to do so will result in all users being unable to login remotely until the host is rebooted.
PCoIP Ultra GPU Offload on macOS Graphics Agents has Low Framerate Performance
When PCoIP Ultra GPU Offload __ is enabled on macOS Graphics Agents, low framerate performance is observed.
Do either of the following:
- Enable PCoIP Ultra CPU Offload.
- OR -
- Disable PCoIP Ultra.
For more information, see the [masOS Graphics Agent Administrators' Guide](PCoIP Graphics Agent for macOS (teradici.com))
macOS Graphics Agent does not support rotated displays
If a rotated display is requested in Full Screen One Monitor or Full Screen All Monitors mode, the macOS Graphics Agent disconnects.
- To fix this issue, do not rotate displays on the client machine.
Slow Topology Configuration for Irregularly sized Client Displays
If the client machine is operating in the Full Screen All Monitors mode with multiple local monitors, such that one of the monitors has an irregularly sized display, then topology changes might occur slowly.
- Scale the irregular sized display to a resolution that is divisible by 4 in both the dimensions.
Issues with Local Display of the MacBook Pro on Session Termination
When a PCoIP session between a macOS Graphics Agent and a MacBook Pro is terminated by logging off, the local display on the MacBook Pro might not get enabled.
Connect to the MacBook Pro with an Anyware Client.
DO NOT log off from the session. Instead, disconnect from the PCoIP session by using the Disconnect option from the client menu.
If this does not work, reboot the MacBook Pro.
Resizing collaboration session window causes crash
Re-sizing the PCoIP Client window while participating in a PCoIP Ultra Collaboration session may cause the PCoIP client to crash.
Avoid re-sizing client window size while participating in a PCoIP Ultra Collaboration session.
If this occurs, re-start the collaboration session by sending a new invitation to the Guest Collaborator.
Cursor artifacts may appear if collaborator client window is resized
When the collaborator client window is resized, cursor artifacts may be seen on the collaborator client momentarily.
Once the resizing settles, the artifacts will disappear.
Wacom tablets can span unusable local displays from an Apple Silicon macOS agent
When connecting a Wacom tablet to a remote Apple silicon-based Mac, and when the host machine has a physical display that is not disabled, a mismatch can occur in the mapping of the locally rendered cursor to the remote cursor. This can cause the Wacom tablet to span all displays, including unusable local displays.
On the remote machine, open up System Preferences and navigate to the Wacom Tablet page. Under the Mapping settings for the pen tool, change the Screen Area option from Full to the desired local screen. Note that the displays attached to the remote will be arranged below and to the right of local displays. !Screen Shot 2022-07-19 at 1.17.02 PM.png|thumbnail!
Upgrading Graphics Agent for macOS remotely can lose mouse input
When upgrading PCoIP Graphics Agent for macOS through a remote PCoIP session, input from the user's mouse can be interrupted making it difficult to click the close button on the installer or restart the macOS machine.
Mouse input can be restored by disconnecting the PCoIP session and reconnecting.
Collaborator may not see the remote cursor when first connected
When a guest collaborator connects to the host's session, the host's cursor may not be visible to the guest until it moves.
The host collaborator should move their cursor. This will update its position and cause the cursor to appear in the guest collaborator's client.
Users must enter their password twice
When establishing a PCoIP connection to a macOS agent, the user provides their username and password in the PCoIP client. Once connected, the user is shown the macOS lock screen, which requires them to provide their password a second time.
Unlock the desktop by entering the correct password.
Multi-channel audio deteriorates after switching from wired to wireless network
When a session started with a wired connection is switched to a wireless network, the multi-channel audio quality deteriorates. The audio quality does not improve after switching back from the wireless network to a wired connection.
Disconnect the session and reconnect after switching to a wireless network.
Timezone not automatically updated when connecting to a macOS system
The remote macOS system does not automatically update its time zone to match the client's location.
Manually set the timezone on the remote macOS system.
macOS clear key not supported
The macOS clear key cannot be sent to PCoIP agent
Use other keys or mouse input to clear text field input
Session dropped when second user attempts to connect
When connected to Anyware Graphics Agent, if another user attempts to connect to the same host with a different valid user credential, the original users session will be disconnected but not logged-out, and the secondary user will also be unable to connect.
If the secondary user needs to connect to the host, the first user must log-off of that machine first. If the first user was kicked-off of their session by a failed attempted connection by the secondary user, the first user needs to re-connect to their session to logoff.
Note that Anyware Graphics Agent for MacOS does not support connecting to a PCoIP session while another user is logged in to the host. See Release note 134307 for details.
macOS Modifier Keys Might Stick on macOS Graphics Agents
Sometimes, the Command, Control, or the Option key might stick on macOS Graphics agents, leading to incorrect keystrokes or mouse events.
- To fix this issue, press and then release the Command, Control, and Option keys sequentially.
Horizontal scroll is not supported
Using a horizontal scroll wheel on a mouse or a horizontal gesture on a trackpad has no effect.
Left-click on a scroll bar to drag the viewport to the desired location.
Interrupted sessions do not automatically reconnect
If a network interruption of greater than 60 seconds occurs during a PCoIP session to the PCoIP Graphics Agent for macOS, a dialog will appear indicating the session is reconnecting, but the connection is never restored.
Disconnect the PCoIP session, and start a new connection.
Some multiple-key combinations are not sent to the remote system
Certain key combination, such as ctrl+arrow, are not sent correctly to the remote system.
Use the mouse and menus for operations where keyboard shortcuts do not work. Please report keyboard shortcut problems by opening a ticket at help.teradici.com!
Connection failures
Occasionally, a user may not be able to connect to a remote macOS agent.
Review the Troubleshooting Connection Issues section in the admin guide.
Additionally, rebooting the remote macOS system may resolve connection issues.
If rebooting does not restore remote connectivity then re-install the PCoIP Agent and re-confirm all required settings.
macOS login dialogs can prevent PCoIP sessions
Login prompts on the remote system will prevent a PCoIP session from starting.
Make sure you have logged in to the remote computer using the user account that will host PCoIP sessions, and dismissed all prompts. # On the remote machine, log in to the user account that will host PCoIP sessions with either VNC or Screen Sharing. # From this connection, dismiss any login dialogs that are presented. # Log out from this user account. # Attempt the PCoIP connection again, using the PCoIP Client.
macOS firewall settings can prevent PCoIP connections
The remote and client machines must be able to reach one another. If the firewall blocks network messages then a connection will not be established.
The remote and client machines must be able to reach one another. For both machines, the firewall must either be off, or, if the firewall is on, the following conditions must be set:
- Automatically allow downloaded signed software to receive incoming connections* is checked, or
- On the remote machine, Automatically allow downloaded signed software to receive incoming connections is not checked, and the following executables are allowed through the firewall:
/Applications/PCoIP Agent.app/Applications/PCoIP Agent.app/Contents/MacOS/pcoip-agent/Applications/PCoIP Agent.app/Contents/MacOS/pcoip-serverThe Automatically allow downloaded signed software to receive incoming connections setting is in System Preferences > Security & Privacy, under the Firewall tab. Click Firewall Options to reveal it. The Firewall Options button is only visible if the firewall is on.
Only one user can be logged in at a time
PCoIP connections will be denied if another user is already logged into the remote machine (for example, via the remote machine's user interface). This is true whether the logged-in user is using PCoIP or not.
In order to ensure a remote user can log in, make sure all other users are logged out.
Cannot type into local client spotlight search
In a PCoIP session using a PCoIP Client for macOS and a PCoIP Agent for macOS, and while the client is in focus, all keystrokes are sent to the remote system. Since Spotlight does not take focus when invoked, it will not receive keystrokes while the PCoIP client is in use.
Switch focus to the client computer by either switching applications, or by minimizing the PCoIP client.
Multi-media keys don't function on remote applications
Multi-media keys apply to the local client machine, and are not sent to the remote. This includes keys such as:
F7 - RWND/Previous F8 - Play/Pause F9 - FFWD/Next song F10 - Mute F11 - Volume Down F12 - Volume Up
Use the UI application controls to interact with media applications on a remote system.
Connection failure on macOS agents with more than one NIC
If the macOS agent machine's pcoip.connectionaddress_ value is set to the wrong IP address, PCoIP clients will not be able to connect.
set the pcoip.connection_address to the IP address that can be reached from the PCoIP client.
Locally connected displays may not restore after PCoIP disconnect
Displays connected to the remote macOS machine are disabled during remote PCoIP sessions. In some cases, they may not be restored correctly after the PCoIP session is disconnected.
Connect to the machine again with a PCoIP Client, and disconnect the session through the PCoIP Client disconnect menu option. If this does not restore the display then reboot the remote machine.
Mouse preference changes on the remote machine have no effect
Changing mouse preferences (such as size) on the remote macOS agent machine has no effect. This happens because mouse settings are controlled by the client computer, not the remote host.
Update desired mouse settings on the client computer.
Copy and paste of complex objects may not work
Copying images and text in a single action between the local and remote machines may not work as expected. This occurs in either direction, from the PCoIP client to the PCoIP agent or the reverse.
Copy and paste the image and the text in separate actions, instead of together.
Usernames cannot contain spaces
If your remote username contains spaces, the PCoIP agent will not be able to connect to it.
Change the username to eliminate the spaces, or create a new space-free account to use for PCoIP connections.