Release Notes

A Windows issue (KB2921916), where the operating system fails to verify trusted publisher, can prevent Teradici drivers from installing properly. On affected desktops, PCoIP users are not able to use locally redirected printers. A hotfix is available from Microsoft that fixes the issue.

PCoIP agents from version 2.13 to 2.15 are affected by this issue. PCoIP agent versions 2.16 and later require the hotfix and cannot be installed without it.

Configuration settings do not apply if the PCoIP agent process can't read the configuration file pcoip-agent.conf.

The PCoIP Agent requires port 60443 for proper operation. Unavailability of this port prevents the agent from starting.

The following PCoIP Agent log message can appear: AGENT :0894 Failed to bind required address ssl://127.0.0.1:60443: Cannot bind to port

The Windows Management Instrumentation service can run into a bad state, which prevents PCoIP Agent from checking out a valid license. When this problem occurs, user will see the "no license" error on the client and should see the following error message in the PCoIP agent log: {code:java} Exception caught ( Error processing FNE capability response: [1,7E2,5,0[7000001B,0,C03F9]]  Response does not match system hostid. ) while sending a request for license renewal.{code}

wmic csproduct get UUID
Node - TERVDIW10DEV22
ERROR:
Description = The paging file is too small for this operation to complete.

Wacom Cintiq 22HD does not work with Cloud Access Software PCoIP Agent for Windows.

Windows display settings to change resolution are grayed out after uninstalling the PCoIP agent.

Wacom tablet PTH-451 may not be detected correctly when USB bridged to Cloud Access Software Agent for Windows with PCoIP software client for Windows. Software client for macOS and PCoIP Zero Clients work as expected.

When USB bridging a Wacom tablet to a Windows agent the cursor position is not updated while working in Windows INK.

Configuring Windows logon text will cause a PCoIP user to be unable to connect using the PCoIP client.  This is because the Single Sign-On implementation within PCoIP needs to be able to authenticate directly to the user desktop.

When moving the Wacom pen across the desktop some program controls do not highlight properly.

If system restore is enabled, PCoIP agent installation on windows 7 platform might fail due to time out.

Connection via PCoIP can fail stating a lack of license even though the system is properly licensed.  Additionally, issuing the pcoip-validate-license.ps1 command can fail resulting in a crash dump.

When executing pcoip-validate-license on either Windows or Linux an error is reported stating that 

This version of trusted storage is not supported.

Windows infrastructure failures can prevent PCoIP agent licensing to be acquired. If the PCoIP agent is not licensed, the user will not be able to connect to the remote machine.

Some applications may not be able to handle resolution change when they are running in full-screen mode.

Rarely, a user may be presented with the lock screen when connecting via PCoIP.

GRID licensing fails after disabling NVFBEnable -disable then enabling NVFBEnable -enabling GRID capture, resulting in limitations in the number of monitors and resolutions available.

After starting (re-allocating) a previously stopped (de-allocated) VM in Azure, GRID licensing is not always enabled following VM boot up. This results in PCoIP sessions being limited to a single screen with a maximum resolution of 2560x1600 pixels.

Display of cursors larger than 64x64 pixels can become truncated and can terminate the PCoIP session.

If you manually download a new version of the PCoIP Graphics Agent and run it from a mapped drive from within a PCoIP session, the update will show an error and plan to continue the update offline while the user is disconnected. If the software installer is located on a mapped drive that the local system account does not have access to, the update will fail.

If NVIDIA GRID is not properly licensed, connecting with multiple displays to a remote machine running PCoIP Graphics Agent may result in only one display being optimized with GRID performance. The other displays will work but will not be optimized with GRID, resulting in lower frames per second.

If an application sets the displays to 'duplicate', the user will be unable to restore the configuration to extend across multiple displays due to the controls being disabled.

A small number of occurrences have been reported where Windows will crash (resulting in BSOD) when resuming from Windows Hibernate, when installed on a virtual machine equipped with NVIDIA GPUs. For details on sleep and hibernate behaviors supported by NVIDIA, contact and visit http://www.nvidia.com/object/support.html.

'Enable pointer shadow' is not supported in a PCoIP session to Windows 10 PCoIP Graphics Agent.

In some cases, even though the performance counters have been installed correctly, it may appear as if they are not collecting data. This occurs due to the fact that the user may have opened the 64-bit version of the performance monitor, while Teradici's performance counters are 32-bit only. As the counters cannot be loaded into the 64-bit version, Windows will disable data collection. A corresponding message in the Windows Event Log should indicate this as well.

When upgrading to the latest PCoIP agent, audio volume is automatically set to maximum.

NVIDIA K520 cards with Video BIOS (VBIOS) 80.04.ED.00.07 are known to cause a GRID capture failure resulting in the PCoIP Graphics Agent falling back to BitBLT capture. The VBIOS version currently installed on the NVIDIA card can be found via the NVIDIA Control Panel under System Information.

When a host computer has more than one network adapter, the system must be configured to inform which adapter to use for inbound PCoIP connections. You can do so by populating the PCoIPConnectionAddress registry value with your desired network interface.

Some software applications such as Npcap can create a virtual network adapter that will present additional Ethernet adapters. These configurations also require populating the PCoIPConnectionAddress registry value with your desired network interface.

Teradici installs Microsoft Visual Studio 2013 C/C++ runtimes as part of the agent installation. Runtime installers create a system restore point which, on systems such as Windows 8, can take over 15 minutes. If the installer appears to be stalled when installing the C/C++ runtimes, it may simply be the runtime installers creating a system restore point.

The mouse pointer shadow, which gives the mouse pointer a 3D appearance, is not available during PCoIP sessions.