Release Notes
Software Client for macOS 21.07.1
Release 21.07.1 of the Software Client for macOS is a maintenance release which replaces and deprecates 21.07. It includes the following fix:
- Fixed an issue where the PCoIP Client may use the wrong resolution in windowed mode.
Fixed issue with USB Devices menu with macOS client running on Catalina or Mojave
Fixed an issue with the USB driver which prevented USB devices from being connected to the remote desktop.
Fixed issue with client connecting to Cloud Access Connector (CAS Manager) that was configured for external access
Fixed an issue that prevented the client from connecting to a Cloud Access Connector server that is configured for external access.
PCoIP client can now be launched via URL on any browser on macOS
Fixed an issue where the configuration of the macOS client prevented launching the client via a URL on the Chrome or Firefox browsers.
Fixed mouse coordinates for specific display topologies
There were a number of display topologies where the mouse coordinates were not accurately calculated. This resulted in the mouse pointer being drawn at the wrong locations. Some of these conditions occurred only when relative mouse was enabled.
The macOS client frequently crashes after quitting the application.
After closing the PCoIP Client, macOS frequently pops up the error "Teradici PCoIP Client quit unexpectedly".
macOS client fails to launch from URI in some versions of macOS
Launching the macOS client will fail on some versions of macOS due to how the OS passes the URI parameters to the application.
Cancelling the insecure connection dialog disables the quit menu item
When connecting to a system with a certificate that cannot be verified, the user is presented with an insecure connection dialog. If the user decides not to proceed with the connection and cancels the dialog, the quit menu item will be disabled.
The application can be closed using the Force Quit dialog.
macOS client may only minimize one display on OS X 10.11
If you launch the PCoIP Software Client in OS X 10.11 and you have not clicked anywhere within the display before using the minimize hot key (Ctrl+Alt+M), the display that has not been used will not be minimized. This does not occur in macOS 10.12 (Sierra) or 10.13 (High Sierra).
Click with the mouse on both displays of the client any time before pressing Ctrl+Alt+M, and both displays will be minimized.
USB Flash drives fail to bridge at times
USB Devices dialog (from Connection > USB Devices menu) may freeze for a few seconds after clicking the connect or disconnect button associated with a USB Flash drive. When this happens after clicking connect, the device fails to connect. When this happens after clicking disconnect, the device is successfully disconnected.
Retry by clicking connect again on the USB Devices dialog.
USB DVD drive unavailable on client USB Devices dialog in macOS
If a DVD drive is connected to a client via a USB hub and the device is bridged quickly after connecting to a host, or if the device is unplugged from the hub and re-plugged, its status will be Unavailable and users will not be able to bridge the device.
Unplug and re-plug the USB hub.
macOS French localization disables View > Show Fullscreen toolbar menu
When the client locale is set to French in macOS, the View > Show Fullscreen/Leave Fullscreen dropdown menus may not be accessible.
Enter the Ctrl-Alt-Enter key sequence to toggle between fullscreen and windowed modes.
Datalogic barcode scanner cannot be redirected when bridged in macOS
The Datalogic Quickscan QS6500 barcode scanner does not work when the device is bridged.
Do not bridge the device. The device works as expected with the remote host when it is not bridged.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Avoid bridging Intuos Pro and Intuos 5 tablets.
USB keyboards do not work in bridged mode
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Client window size is not remembered when crossing multiple monitors
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Zooming in macOS while connected to hard host throws local and remote mouse out of sync
Using the zoom button on PCoIP Software Client for Mac will result in a desynchronization of mouse pointers when connected to hard hosts. Teradici recommends not using the zoom button on macOS while in a PCoIP Software Client session connecting to hard hosts.
Mouse out of sync due to scaling in dual high-resolution displays
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.