How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?
Problem While there are many factors that determine desktop performance - see  PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance  - lower performance of window dragging may be observed in the following environment: VMware Horizon View …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: November 18, 2022
708
Anyware Device Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed Anyware Manager/Connector/PCoIP Connection Manager(CMSG) diagnostic report, create a Anyware Manager/Connector/PCoIP Connection Manager(CMSG)  support/log file bundle  and then submit this bundle to the PCoIP  health check …
Knowledge Base Article Troubleshooting FAQ Diagnostics HP Anyware
Last modified: November 26, 2024
700
Why do I still see VDM Server Address Cache addresses after clearing the Trusted Connection Server Cache?
Answer: The VDM Server Address Cache is a list of servers that are populated either manually from the AWI and OSD or via a Profile push from the Management Console. This field value can be set to either Last Server Used or Read Only. If set to Last Server …
Knowledge Base Article Troubleshooting Management Console Zero Clients
Last modified: September 19, 2023
704
ICMP packets are being send from the machine at the start of the PCoIP session
Problem At the start of a PCoIP session a network trace or firewall logs are recording ICMP packet being sent from the machine. Further investigation shows they are from the PCoIP Server process. PCoIP server logs show a trace route log of up to 30 hops. …
Knowledge Base Article Troubleshooting Session Performance HP Anyware
Last modified: September 19, 2023
688
Why do my PCoIP Zero Client image settings have no effect when I change them?
Problem When connecting to your HP Anyware PCoIP Agent or VMware Horizon VM you may notice that the PCoIP Zero Client imaging settings have no effect on the PCoIP Session. The pcoip_server log file and the PCoIP Zero Client AWI both indicate the imaging …
Knowledge Base Article Troubleshooting Session Display Zero Clients
Last modified: September 7, 2023
679
Why can't I get 2560x1600 Resolution on my PCoIP Remote Workstation Access Card (Host Card)?
Answer: Due to display changes after PCoIP Remote Workstation Card Firmware 4.2, you need to disable monitor emulation on all nonactive ports on the PCoIP Remote Workstation Card. Note: Dual port PCoIP Remote Workstation Cards support a maximum of one …
Knowledge Base Article Troubleshooting Display Remote Workstation Card
Last modified: November 18, 2022
609
The PCoIP session ended abruptly and the PCoIP Zero Client PCoIP Splash screen appears
Problem Occasionally issues can cause the PCoIP Zero Client to reboot. Issues such as the ones listed below are good signs that the PCoIP Zero Client has rebooted even though at first it may not be certain the PCoIP Zero Client rebooted. Unexpectedly the …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: September 21, 2023
596
Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?
No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: March 26, 2021
598
We have deleted our Management Console VM or Local Licensing server VM. How do we recover the deleted license?
If your PCoIP Management Console or Local License server will be moved to another server or replaced with an upgrade, you must return all the licenses before the migration and then re-activate the licenses after the migration.  For details on how to …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
589