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What does a NACK or NAK log entry indicate?

Negative Acknowledgement PCoIP imaging will acknowledge or use selective acknowledgement in newer PCoIP implementations, to signal to the PCoIP Host that imaging data was successfully received and displayed. In the event that this process is not …

Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?

Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …

Imprivata OneSign 4.9 SP1 causes instabilities with the password entry when connected to PCoIP Zero Clients.

Answer: Password authentication instabilities specific to Imprivata OneSign version 4.9 SP1 (released Oct 1st, 2014) and PCoIP Zero Clients are described below. Scenario 1: Once a user has successfully authenticated using a valid username and password, …

Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?

Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release 03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …

Why is the MC activation code (license) not working?

Instructions To activate a license follow the steps located here . The deactivation instructions are here . Common Issues: Is the license already allocated on another machine ? If yes, then deactivate the license from the old machine and reactivate …

FAQ's Peripheral Devices

FAQ's - Webcam General Health Checks Troubleshooting How to troubleshoot Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached device. Webcam shows status as "USB device not supported …

When installing the HP Anyware PCoIP Agent I get a Powershell execution policy error

Problem When installing HP Anyware PCoIP Agent for Windows you receive the error "The Powershell (x86) execution policy is currently set to Restricted. PCoIP Standard Agent requires the ability to run Powershell scripts; adjust the Powershell (x86) …

The configured desktop is not in the list of entitled desktops

Scenario While connecting to VDI Desktop following error is seen: "The configured desktop is not in the list of entitled desktops" Cause This error is not critical and can be seen when Advanced Session Settings in OSD is misconfigured. The error …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 25, 2023

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Why am I experiencing poor performance when playing a 1080p high fps video with my PCoIP Remote Workstation Card and PCoIP Software Client?

Problem When using the PCoIP Software Client to connect to a PCoIP Remote Workstation Card I cannot achieve high frame rate playback. Cause There are a number of factors that can contribute to poor performance so the best method of trying to determine …

The Mouse and Keyboard are not working with the HP Anyware PCoIP Linux Agent

Problem When connecting to a Linux desktop running the HP Anyware PCoiP Agent for Linux Standard or Graphics, you have no keyboard or mouse input but your desktop shows. Cause There are two main reasons why this can happen: The display topology between …

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