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What are HP Anyware Products

After completing this unit, you’ll be able to: Understand the purpose and meaning of HP Anyware products 10 mins PCoIP (PC over IP) is a remote display protocol that delivers remote desktops and data to the end users securely. Following are the HP …

What are the supported monitor resolutions and refresh rates for PCoIP Zero Clients and Remote Workstation Cards?

In general, PCoIP zero clients and Remote Workstation cards should work with standard display resolutions supported by VESA. The following is a list of the tested monitor resolutions supported (display timing); all at 60 Hz display refresh rate. …

PCoIP MAC Agent: Avid Media Composer crashing during PCoIP session

PROBLEM When connecting to a macOS agent machine, Avid Media Composer crashes if the agent has local monitors attached. CAUSES & WORKAROUND This issue affects Mac Pro, iMac and Mac mini To resolve, remove the local monitor(s) from the agent then …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 10, 2022

417

Management Console Licensing

After completing this unit, you’ll be able to: Define Management Console Licensing Differentiate between Offline and Online Licensing License your Management Console 15 mins Introducing Management Console Licensing PCoIP Management Console (MC) …

Error 6405: PCoIP Agent failed to launch the remote session

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator." Cause The …

Attaching new headsets cause Zero Client to reboot.

Some newer USB headsets when connected to a Zero Client cause the Zero Client to restart. This is due to new headset capabilities and their use of higher levels of USB bandwidth. You can workaround this issue by connecting the USB headset to a Zero Client …

PCoIP Direct Connections

After completing this unit, you’ll be able to: Understand when you can use direct connect method Understand the procedure to connect using VPN 10 mins PCoIP Direct Connect In PCoIP direct connections, each PCoIP endpoint connects directly to the IP …

Knowledge Base Article Tutorial HP Anyware

Last modified: September 14, 2023

764

PCoIP Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed diagnostic report, create a support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report will be …

Black screen on my locally connected monitor on a physical workstation after remotely connecting to a PCoIP session

Problem A black screen displays on a monitor connected to a workstation that had a previous or active remote PCoIP session established. In a typical scenario, A remote worker establishes a PCoIP connection from his home to their office workstation that …

"No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the software"

Problem When installing host software on a PC, the following error message may be displayed: "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the …

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