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Determining why the PCoIP Zero Client was reset to factory default
Problem The PCoIP Zero Client unexpectedly reset to factory default.    Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 15, 2023
1249
How to create a Certificate Template for the PCoIP Agent for Windows using a Microsoft Certification Authority
When issuing certificates to the PCoIP Agent in a Windows environment, the Windows integration with the Microsoft Certification Authority allows for easy deployment of certificates. One of the first configurations that needs to be done is creating a …
Knowledge Base Article Tutorial Security HP Anyware
Last modified: August 2, 2023
974
How to verify DNS configuration?
Many Teradici products require Domain Name System (DNS) for the product to correctly function. DNS can provide the details for a PCoIP Zero Client to find the Teradici Management Console, for the Connection Manager to find PCoIP Agents or Clients to find …
Knowledge Base Article Tutorial HP Anyware
Last modified: January 19, 2024
2270
Why does the Management Console not recognize the DNS-SRV records and not connect with my PCoIP Zero Clients?
Scenario On a non-Microsoft DNS server, the DNS records have been created and the SRV record set for auto-discovery. However, the PCoIP Management Console is not recognizing these records and the PCoIP Zero Client devices are not registering in the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 19, 2023
410
PCoIP display is 'blurry' and the image is of lower than expected quality
Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow.    Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …
Knowledge Base Article Troubleshooting Performance Display Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
4269
PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance
This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …
Knowledge Base Article Troubleshooting Performance Display Third Party Enhancements HP Anyware Remote Workstation Card
Last modified: September 3, 2023
8579
How do I find the IP address of my newly installed PCoIP Zero Client or PCoIP Remote Workstation card?
Answer: You can determine the IP address associated with your device using one of the following methods: Before you begin, write down the MAC address of the device you want to determine the IP address of. For most of these methods, the MAC address is …
Knowledge Base Article Tutorial Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
8560
Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.
Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …
Knowledge Base Article Advisory Management Setup Management Console
Last modified: September 3, 2023
2745