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Why is PCoIP Management Console 2.4.0 out of disk space?

Answer : We have experienced an issue where PCoIP Management Console 2.4.0 is out of disk space and have tracked it to the hosts file being set incorrectly. When the host file is incorrectly set, it prevents the auto vacuum process is not running. This …

Why can't I get 2560x1600 Resolution on my PCoIP Remote Workstation Access Card (Host Card)?

Answer: Due to display changes after PCoIP Remote Workstation Card Firmware 4.2, you need to disable monitor emulation on all nonactive ports on the PCoIP Remote Workstation Card. Note: Dual port PCoIP Remote Workstation Cards support a maximum of one …

Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?

No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …

Unable to log into VM when using UAG, Disclaimer and MEA

Many users have reported an issue connecting to their VMware VM when they have enabled VMware UAG (Unified Access Gateway), Disclaimer and MFA (Multi-Factor Authentication). This issue has been tracked down to our firmware and was reported in many …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 14, 2023

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Why does my zero client not badge out when using Imprivata and VMware Horizon 2111

Scenario : After upgrade of VMware Horizon Agent from 2106 to 2111 when tapping out the session the session is no longer disconnected however the desktop is locked. Impact : Customers using PCoIP zero clients and Imprivata OneSign connecting to VMware …

Why is the database restore not working in PCoIP Management Console 2.2.0?

Problem The following errors related to PCoIP Management Console 2.2.0 database restore process have been reported: Importing db backup from version 2.1.0 into version 2.2.0 fails Cannot restore db backup into version 2.2.0. After a version 2.1 database …

Error: PCoIP Agent has no available licenses to launch the remote session

Symptom Remote desktops that were previously registered with HP Anyware Cloud License Server (CLS) may get the following client message when trying to connect: “Error – PCoIP Agent has no available licenses to launch the remote session.” In the Anyware …

What does RESET CAUSED BY messages mean?

When a PCoIP Zero Client is reset except by Below is a list of reset messages that will show up in the log file of PCoIP devices. MGMT_SYS :*** RESET CAUSED BY: UI *** This message is displayed when the PCoIP device is reset from the Administrator …

What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?

Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …

PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

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