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PCoIP Direct Connections
After completing this unit, you’ll be able to: Understand when you can use direct connect method Understand the procedure to connect using VPN 10 mins PCoIP Direct Connect In PCoIP direct connections, each PCoIP endpoint connects directly to the IP …
Knowledge Base Article Tutorial HP Anyware
Last modified: September 14, 2023
764
PCoIP Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed diagnostic report, create a  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report will be …
Knowledge Base Article Diagnostics Session HP Anyware Remote Workstation Card
Last modified: September 3, 2024
2898
Black screen on my locally connected monitor on a physical workstation after remotely connecting to a PCoIP session
Problem A black screen displays on a monitor connected to a workstation that had a previous or active remote PCoIP session established. In a typical scenario, A remote worker establishes a PCoIP connection from his home to their office workstation that …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: September 3, 2023
11585
"No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the software"
  Problem When installing host software on a PC, the following error message may be displayed: "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: October 19, 2022
2237
Why does the message "Host driver may not be loaded" appear in the event log for PCoIP Remote Workstation Card?
Scenario The PCoIP event logs for a PCoIP Remote Workstation Card (host card) may contain one or more log entries with the message  Host driver may not be loaded . The following are a couple of examples of such entries: [0d,00:22:53.800> LVL:2 RC: 0 …
Knowledge Base Article Advisory Remote Workstation Card
Last modified: September 19, 2023
518
Why do I hear pops and crackles or dead air in my PCoIP session when connecting with a PCoIP Zero Client?
This article refers to the audio playback using the PCoIP Analog Audio Data Channel from a host machine to a PCoIP Zero Client. It does not apply to microphone input from a PCoIP Zero Client to a VM.   Problem The PCoIP Zero Client must have either an …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 20, 2023
1327
Why do my PCoIP Zero Clients randomly disconnect after upgrading to firmware 3.5.x to Firmware 4.8.1?
Scenario PCoIP Zero Clients randomly disconnect (approximately every 15-20 minutes) from the PCoIP session. In PCoIP Zero Client log file you can find the following lines: 0d,00:02:15> LVL:2 RC: 0 GSOAP :SOAP 1.2 fault: SOAP-ENV:Sender [no subcode] …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 12, 2023
515