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General Anyware Software Client Security Modes Installing the Internal Root CA Certificate in a Anyware Client Multi-Factor Authentication (MFA) Third-Party Multi-Factor Authentication Anyware Connector …

Knowledge Base Article Troubleshooting FAQ

Last modified: March 13, 2024

275

Recovering the OSD when the resolution was set to 800x600 or lower which removed functionality.

This occurs because these low resolutions do not display the OSD correctly, and access to some configurations are lost. Previously this was not an available feature which prevented devices being put into un-configurable states by setting resolutions to …

Why does traffic to my PCoIP Remote Workstation Card exceed the configured bandwidth settings?

Problem After setting the bandwidth limits on the PCoIP Remote Workstation Card in the PCoIP Remote Workstation Card AWI, excessive traffic is seen going to the PCoIP Remote Workstation Card from the PCoIP Zero Client. Cause PCoIP Remote Workstation …

What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?

Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file. Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …

PCoIP Remote Workstation Card Software does not install on host.

When the PCoIP Remote Workstation Card Software does not detect a PCoIP Remote Workstation Card, it generates the following error and installation stops. No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is …

Why is there sudden poor video performance after a VMware view or VMWare tools update?

Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …

Attaching new headsets cause Zero Client to reboot.

Some newer USB headsets when connected to a Zero Client cause the Zero Client to restart. This is due to new headset capabilities and their use of higher levels of USB bandwidth. You can workaround this issue by connecting the USB headset to a Zero Client …

I cannot establish a session from the Anyware Software Client.

From time to time when connecting from the Anyware Software Client to any PCoIP host you may get a random message indicating that you cannot connect, please try again or contact your Administrator. While these may seem like very generic messages the …

Knowledge Base Article Troubleshooting

Last modified: December 12, 2023

227

The PCoIP Hardware Accelerator ESXi driver does not report the card temperature

Problem When running pcoip-ctl -I on an ESXi host with the PCoIP Hardware Accelerator drivers installed, the output does not display the CPU and Ambient Board Temperature. Cause When using an MXM PCoIP Hardware Accelerator in an HP blade, the …

Can I use VirtualBox to deploy the Management Console?

Answer: Yes, both the OVA and the RPM release of the Management Console can be installed in VirtualBox however HP Anyware do not support the Management Console when deployed in this manner. While it will work it has not be tested and will not be added to …

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