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Troubleshooting Connection Issues If you are unable to connect to your remote machine using a PCoIP session, investigate the following possible causes. Except where noted, the following checks apply to the remote macOS machine, and to the remote user …

Troubleshooting License Issues HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more …

Audio Support The Graphics Agent for macOS supports audio input and output between the host and the client. To send audio to the Anyware client, you must select the Anyware Virtual Speaker audio device as the output device on the remote macOS system. …

Collaboration PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients. Note: Collaboration terminology When discussing this feature, we'll refer to the first user as …

Supported Displays The Graphics Agent for macOS supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160). If you are using a monitor that has more than 3840 pixels in either dimension, you must scale your …

PCoIP Ultra The Graphics Agent for macOS provides support for PCoIP Ultra. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates. PCoIP Ultra protocol enhancements …

Printing Support The Graphics Agent for macOS does not support printing from local printers connected to Anyware clients. Similarly, printing from USB printers that are connected by means of the USB Bridging feature is also not supported.  The following …

USB Device Support Connecting USB devices to the Graphics Agent for macOS is not supported. Keyboards, mice, and other pointer devices are managed by Anyware clients, and are always allowed. Relative mouse movements, a feature used in many gaming …

Wacom Tablet Support The Graphics Agent for macOS supports locally terminated Wacom tablets, where peripheral data is processed locally at the Anyware Client. Locally terminated Wacom tablets are much more responsive and tolerate high-latency connections, …

Installing the Graphics Agent for macOS This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks . Note: Firewall Settings During installation, the macOS …