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Which PCoIP Zero Clients support wake-on-LAN?

Answer: All Tera2 PCoIP Zero Clients support wake-on-LAN, otherwise known as 'WOL,' to turn on PCoIP Zero Clients remotely. To configure, a 3rd party WOL utility software is required to generate WOL packets to send to PCoIP Zero Clients. Also, WOL must be …

Knowledge Base Article Advisory Setup Zero Clients

Last modified: January 19, 2023

1275

Why are my Endpoint counts under Grouped and Ungrouped not adding up?

This issue shows up randomly on some versions of the PCoIP Management Console 3.x (MC 3.x) and we have not been able to root cause the issue. When you look at the MC Endpoints page you may see a screen similar to the one below. In the above screen shot I …

Why are some resolutions not available in the OSD but are listed as available in the PCoIP Zero Client Administrator's Guide?

This article is applicable to PCoIP Zero Clients that have DVI ports. To see all the supported resolutions in the OSD as listed in the PCoIP Zero Client Administrators' Guide ( GUI Reference > Configuring OSD Display Settings > OSD Dual-display: Display …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 3, 2023

151

Why does my PCoIP Remote Workstation hibernate or sleep and not power off remotely from my Tera 2 PCoIP Zero Client?

When a PCoIP Zero Client attempts to power down a Windows 7 or Windows 10 workstation host during a PCoIP session, the workstation may enter the sleep state rather than being shutdown. This will occur if Windows is configured to map the PC power button to …

Why does my USB memory stick heat up when connected to a PCoIP Zero Client?

Answer: When a USB memory stick is plugged into a PCoIP Zero Client it can warm up during normal operation. As the zero client chassis warms up, the USB memory stick also heats up due to the metal connections (both signals and shielding). This …

Why does HP Anyware specify a Nvidia and AMD driver for use with the PCoIP Graphics Agent?

HP Anyware performs extensive testing of the PCoIP Graphics Agent for Windows and the PCoIP Graphics Agent for Linux before release. As part of the tests, HP Anyware uses the latest Nvidia and AMD drivers available at the time. Upon release of the PCoIP …

Knowledge Base Article Advisory Display HP Anyware

Last modified: September 27, 2023

1220

Why does touchscreen calibration not work with a resolution other then native resolution?

Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 21, 2023

1084

Will out of order packets impact a PCoIP session?

PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order. With …

Why is the BIOS not accessible from my PCoIP Workstation solution?

The BIOS must be able to enumerate the PCIe PCoIP Remote Workstation Card and support OHCI which typically does not occur until post BIOS. USB peripherals (keyboard, mouse etc.) connected to PCIe PCoIP Remote Workstation Cards as in a PCoIP Workstation …

Why PCoIP Zero Clients cannot operate at USB 2.0 speeds of 480Mbits/s?

The most common cause of slow USB data transfers is related to the network environment.USB data transfers are sensitive to the available network bandwidth, latency, and packet loss. Following are the few reasons that can cause the reduction in …

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