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How do I upload certificates to PCoIP Zero Clients and PCoIP Remote Workstation Cards?

Follow the instructions below to upload a PEM certificate to a PCoIP Zero Client or PCoIP Remote Workstation Card (also known as a PCoIP host card) via the Administrative Web Interface (AWI) or the PCoIP Management Console (PCoIP MC). For a comprehensive …

How do I enable IEEE 802.1x Network Authentication in PCoIP Zero Clients and PCoIP Remote Workstation Cards?

1) Identify the certificates used for IEEE 802.1x network authentication in your organization 2) Ensure that the certificates are properly formatted Certificates must be in .PEM format and less than 6 KB Both a client certificate and a server root CA …

HP Anyware Manager Administrator interface gives an error 502 - Web server received an invalid response while acting as a gateway or proxy server.

Problem When trying to access the management interface of the HP Anyware Manager, you receive the following error: Server Error 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you …

HP Anyware Standard Agent for Linux PCoIP session is slow on Ubuntu running Unity

Problem When running HP Anyware Standard Agent for Linux on Ubuntu 16.04 LTS with Unity as the desktop environment the PCoIP session is very slow. The session is consistently slow even when doing tasks such as browsing the internet. Cause The Unity …

Collecting PCoIP Management Console log files for Teradici Global Support Services

Problem When issues occur with the PCoIP Management Console Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution. Resolution To retrieve the log files from a PCoIP Management …

Issues when using PCoIP Zero Clients and Imprivata 4.7.x

If you are experiencing an issue with a proximity card reader being reset randomly, ensure you have the latest version of Imprivata Onesign server and the latest PCoIP firmware uploaded on your PCoIP Zero Client. Reports of older firmware running on …

DHCP IP address lease changes when the PCoIP Zero Client firmware or PCoIP Remote Workstation firrmware is upgraded

Problem Updating PCoIP Zero Client firmware or PCoIP Remote Workstation Card firmware results in a new DHCP IP address lease. The issue will only occur under the following circumstances: Updating a PCoIP Zero Client from firmware 4.7.1 and prior to 4.8.0 …

Do PCoIP Zero Clients support USB devices with a visible cursor, such as slate and scribe tablets when bridged to VMware Horizon View?

PCoIP Zero Clients support usb devices ( slate/scribe/pen tablets etc. ) but further configuration may be required. Scenario After connecting your device you can use the tablet for basic cursor movement and mouse click operations just like a regular …

Graphics or Standard PCoIP Agent will not start with a license error "This version of trusted storage is not supported" in the PCoIP Agent log files

Problem The Graphics or Standard PCoIP Agent stops immediately after starting the service. The PCoIP Agent logs contain the following: LVL:0 RC:-500 AGENT :Failed to start the Agent: Failed to add FNE trial license source: [1,7E1,2,0 [70000027,0,5002E] ] …

How can I shadow a VMware Horizon View PCoIP desktop session from my vSphere console?

Note: This knowledge base article does not apply to HP Anyware. HP Anyware uses a Anyware software GPU or a hardware GPU disabling the vSphere Console. In some cases viewing a remote users PCoIP session may be beneficial to troubleshooting an issue. In …

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