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The latest release 25.06 of the Graphics Agent for macOS fixes known issues, bugs and stability enhancements. In addition, it includes the following features: Changes to macOS Support The following OS changes have been introduced in version 25.06 of the …

Installing the Graphics Agent for macOS This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks . Note: Firewall Settings During installation, the macOS …

Prerequisites for Installation Before you begin, make sure that you perform the following tasks. Configure Energy Settings Energy Saver features in Sequoia can cause the remote system to go to sleep or become unresponsive. To prevent this, do the …

Updating the macOS Graphics Agent To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved. Note: About Permissions In versions prior …

Licensing The Agent The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client. You receive a registration code when you purchase a …

If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket . Before creating a ticket, be prepared with the following: A detailed description of the problem Your agent version number …

Finding the Graphics Agent for macOS Version Number To find the installed version number of the Graphics Agent for macOS, open a Terminal window and run the following command: sudo grep "Software Build ID" /var/log/pcoip-agent/agent.log The command output …

Creating a Technical Support File We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support …

Configuring the Anyware Agent You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /Library/Preferences/com.teradici.pcoip-agent.plist . You can find …

Audio Support The Graphics Agent for macOS supports audio input and output between the host and the client. To send audio to the Anyware client, you must select the Anyware Virtual Speaker audio device as the output device on the remote macOS system. …