HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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Can HP Anyware for Linux be run in a container?

Using the HP Anyware for Linux in a container is not currently supported by HP Anyware Global Support Services. HP does not prevent the HP Anyware for Linux from running in a container and you may be able to get the HP Anyware for Linux PCoIP Agent …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: August 4, 2023

421

How can I find the version of the Management Console 2.x or 3.x if I cannot log into the web interface?

To find the version number of the PCoIP Management Console 2.x (MC) when you cannot log into the web interface will require you to SSH into the MC using the vSphere console or some other utility like Putty. Log in using the admin account / password Type …

Knowledge Base Article Advisory Management Console

Last modified: September 19, 2023

423

Microsoft update to Full Enforcement Mode - impact to PCoIP Zero Client

Microsoft will implement Full Enforcement Mode of Certificate-based authentication changes on Windows domain controllers in February 2025. We have confirmed there will be no impact to PCoIP Zero Client users and smart card authentication will work even …

HP Anyware Standard Agent for Linux PCoIP session is slow on Ubuntu running Unity

Problem When running HP Anyware Standard Agent for Linux on Ubuntu 16.04 LTS with Unity as the desktop environment the PCoIP session is very slow. The session is consistently slow even when doing tasks such as browsing the internet. Cause The Unity …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 20, 2023

416

How do I Split or Transfer my license activation code?

Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …

Why do I get licensing error using HP Anyware on GCP (Google Cloud Platform)?

Symptom: If you are using GCP and experiencing PCoIP license registration failure on the remote host, please run the following command on the host VM where the PCoIP agent binary is located: pcoip-validate-license.ps1 -v The following error can be …

Knowledge Base Article Advisory

Last modified: August 2, 2023

409

Can I enable NTP time on a PCoIP Zero Client or PCoIP Remote Workstation Card using DHCP options?

Answer: Yes. NTP time servers can be added to DHCP options 042 based on IP scope or as a default for all IP scopes. It is important to note that this feature may impact setting the time server by the PCoIP Management Console Profile or the Administrator …

Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?

Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …

Will out of order packets impact a PCoIP session?

PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order. With …

Do all log entries marked (CAUTION!) indicate a possible critical issue?

No, log entries marked with (CAUTION!) are not necessarily a critical issue. The case below states such a case but it is still essential to note these log entries could be indicative of a potential issue. Scenario 1 You see caution errors similar to the …

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