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VMware ESXi, Horizon View, and PCoIP software compatibility matrix lists

Note: This knowledge base article contains information for VMware Horizon view 6.1 and prior. For the latest information please visit the VMware site. You will be able to find matrices relating to the following: VMware Horizon (View) ESXi - Build …

Setting up your HP Anyware Manager (Legacy version)

How do you deploy SSD disk with HP Anyware workstation templates in Azure? The template needs to be modified as follows: Under "osDisk" property, add this attribute: "managedDisk": { "storageAccountType": "StandardSSD_LRS" } You also need to set the …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 12, 2023

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How to change the default agent certificate in HP Anyware for Windows

Before following this tutorial, you need to ensure the following prerequisites are completed: Microsoft Enterprise Certification Authority Server is available Certificate template to use with the PCoIP Agent has been created. How to create a Certificate …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: September 12, 2023

1239

After activating a renewal license on my Management Console, it is showing the old expiry date, how do I fix?

Problem: I have renewed by license for the Management Console however after deactivating and reactivating the license on my Management Console, it is showing old expiry date. Answer : To solve this issue you need to do the following steps: 1) Return the …

How to change the log level for the PCoIP Software Client

Teradici Global Support Services may request logging level be changed on the PCoIP Software Client. The log level determines the class of data written to the log. The log levels supported by the PCoIP Software Client are: 0 = Critical 1 = Error 2 = Info …

Knowledge Base Article Internal Setup

Last modified: March 28, 2023

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Steps for doing an Offline License Activation/Deactivation for Management Console

For offline activation, you will need some assistance from the HP Anyware technical staff. Scenario 1: Fresh license activation : Login into your account on the HP Anyware self service portal . Don't have an account? Register here . Select …

Ripple20 detection with Nessus

If you are using Nessus security software to scan your network and your PCoIP Zero Client and Remote Workstation Card are flagged as vulnerable to Ripple20, see the following reference: Nessus: https://www.tenable.com/plugins/nessus/137702 What does this …

How to configure an Amazon Network Load Balancer (NLB) with the PCoIP Connection Manager and Security Gateway or HP Anyware Connector

The following article provides an example on how to setup an Amazon Network Load Balancer with the PCoIP Connection Manager and Security Gateway (CM/SG) or HP Anyware Connector (CAC). Prerequisites: Connection Manager & Security Gateway: 1. Deploy the …

Why is the MC activation code (license) not working?

Instructions To activate a license follow the steps located here . The deactivation instructions are here . Common Issues: Is the license already allocated on another machine ? If yes, then deactivate the license from the old machine and reactivate …

Determining why the PCoIP Zero Client was reset to factory default

Problem The PCoIP Zero Client unexpectedly reset to factory default. Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …

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