Setting the Remote Workstation Card Agent Log Level

Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Remote Workstation Card Agent for Windows records log events at level 2.

When troubleshooting a particular problem, HP Support Services may recommend adjusting the log level for specific components to obtain more information from certain parts of the system.

To change the agent's log level:

  1. Navigate to the HKEY_LOCAL_MACHINE > SOFTWARE > Teradici > PCoIP > pcoip_admin directory. The configured DWORDs are shown in the right pane.

  2. If the pcoip.event_filter_mode DWORD does not exist, create it: Right-click the pcoip_admin folder and select New > DWORD (32-bit) Value. Name the new entry pcoip.event_filter_mode.

  3. Right-click pcoip.event_filter_mode and select Modify.

  4. In the Edit DWORD Value dialog box, revise the number in the Value data field:

    • Valid values are 0, 1, 2, and 3, ranging from least to most verbose.
    • For normal operation, 2 is recommended (and is the default setting).
    • For debugging and support, 3 should be used.

  5. Click OK.

Last updated: Thursday, April 3, 2025