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Installing the Agent Instructions are provided here for installing the on RHEL/Rocky Linux and Ubuntu . If you are installing on a physical machine, see the special instructions provided below . Important: Required ports will be automatically opened The …

Updating the Agent Updates to the will be published on a regular basis. New stable builds will be produced approximately every three months. To update the to the current version, update your local package as described below. Your configuration settings …

Licensing the Agent The must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client. You receive a registration code when you purchase a pool of licenses from HP. …

Uninstalling the Agent You can remove the from your system, or you can remove the repo config entirely. Remove the package To remove the package, open a console window and run the following command: RHEL/Rocky Linux sudo yum remove pcoip-agent-* Ubuntu …

Contacting Support If you encounter any problems installing, configuring, or running the , you can create a support ticket . Before creating a ticket, be prepared with the following: A detailed description of the problem Your agent version number (how do …

Finding the Agent Version Number To find the agent's version number in Ubuntu : dpkg -l "pcoip*" To find the agent's version number in RHEL or Rocky Linux : rpm -qai "pcoip*" The console will display a table of all registered components and their version …

Creating a Technical Support File We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware logs and other diagnostic data that can help support diagnose your problem. To …

Configuring the Anyware Agent You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /etc/pcoip-agent/pcoip-agent.conf . You can find detailed information and …

Audio Support The supports audio input and output between the host and the client. Audio can be enabled or disabled and audio bandwidth can be throttled by configuring the agent . … …

The provides support for USB devices and certain Wacom tablets attached to Anyware clients. USB bridging must be explicitly installed When installing the , you must explicitly enable support for USB bridging by installing the required USB dependencies …