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PCoIP Management Console Release 2021.07 is now available
We are very pleased to announce the release of Management Console 2021.07 offering enhanced support for Certificates which will greatly benefit our security conscious customers. Added 802.1X and AWI certificate usage types for certificates deployed using …
Knowledge Base Article Announcement
Last modified: August 9, 2021
290
Troubleshooting PCoIP session Connection Issues
Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: February 17, 2025
43996
Error: The Certificate for the Domain Controller is Untrusted or Invalid
Problem   When connecting to a HP Anyware PCoIP Agent the client receives the error "The Certificate for the Domain Controller is Untrusted or Invalid."     Causes:   The error generally means that the HP Anyware Connector was unable to communicate with …
Knowledge Base Article Troubleshooting Security Authentication HP Anyware
Last modified: March 25, 2024
4143
Cloud Access Software 2021.07 is now available
We're excited to announce that Cloud Access Software 2021.07  is now available for download. What is new in Cloud Access Software 2021.07 PCoIP Graphics Agent for macOS First release of our Agent for macOS Available as Graphics Agent and part of the Cloud …
Knowledge Base Article Announcement
Last modified: August 24, 2021
434
FAQ - HP Anyware Manager and HP Anyware Connector
This article provides common questions and answers about HP Anyware Manager (previously HP Anyware Manager). It includes concepts, guidelines and troubleshooting checklists and links to the product documentation instructions found in the various HP …
Knowledge Base Article FAQ Setup HP Anyware
Last modified: September 12, 2023
3571
Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: February 14, 2025
3232
Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?
Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …
Knowledge Base Article Troubleshooting Security Session HP Anyware Zero Clients
Last modified: September 3, 2023
2008