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What's the process to handle duplicated cloud license server/accounts?

Issue The users may run into situation with more than one cloud license servers active for registration, when they purchased license online, and created duplicated accounts, or sometimes production license server was created in addition to previous trial …

Using HP Anyware PCoIP Zero Clients and Remote Workstation Cards on a direct-connect (no IP) network

Direct-connect (no IP network) configurations, sometimes incorrectly referred to as "home-run networks", refer to a direct connection between 2 devices without network switches/hubs installed using straight through cables via patch-panels. Although zero …

What are the limitations of configuring active directory with Management Console?

PCoIP Management Console 3.2.x has important limitations which need to be considered before using this feature in your deployment. Active Directory users must be assigned to a Security Group. Only supports one active domain at a time. Does not support …

How to remove expired license from MC 2.x or 3.x to switch from Enterprise Edition to Standard Edition?

NOTE: If you are running Management Console 2.x or 3.x in Enterprise Edition and your license has expired you will not be able to log into the Management Console until you have either deactivated all your expired licenses or have activated new licenses. …

How do I register a newly purchased Zero Client with HP Anyware?

Information on how to register newly purchased Zero Clients can be found here . … How do I register a newly purchased Zero Client with HP …

How to use the packet capture utility in PCoIP Zero Client Firmware

Since many customers are unlikely to have access to a port mirroring switch, a new packet capture feature was added in firmware 4.7.0. It is designed to assist with troubleshooting Unified Communications issues. Note: The packet capture utility will not …

Feature Request Created (Internal Case Retrospective)

This is an internal KB used for the case closure retrospective. Closed cases are to be characterized as KB-1375 Confirmed Solution Provided : Solution was suggested and accepted by the user. KB-1376 Solution Provided : Solution was suggested. It is …

Knowledge Base Article Internal

Last modified: March 22, 2023

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How to create and use Quick Text (Internal)

How to use Quick Text At this point, it's configured to be used for email only. In the case email, use Quick Text shortcut in Lightening view "Ctrl+." (Note: Ctrl and dot, no plus), a list of available Quick Text objects will show up for you to search and …

Knowledge Base Article Internal

Last modified: March 22, 2023

How is the image processed for display on the OSD screen while it is uploaded through zero client admin web interface?

The web interface of the zero client will perform basic checking, permitting only .bmp files to be uploaded. It will exclude file such as foo.exe.bmp. The next layer during the upload is a check to ensure it’s a valid BMP header and that the file has the …

Knowledge Base Article Internal

Last modified: March 22, 2023

How to split licenses?

This is an internal policy on splitting licenses, which is still working in progress. TDA/TWA – Flexera FNP A customer can request to split their license to run on multiple license servers. Process Support Ticket – The user needs to open a support ticket …

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