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Can virtual channels cause issues with a PCoIP session?

Usually this is not an issue. However, if a virtual channel created by a third party is not properly created, it can cause unpredictable results with a PCoIP session or the displayed output. This should be considered as a possible source of an identified …

Random individual and mass client disconnects due to Cisco VSS Inter-switch links

Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops. Cause There have been observed …

Why do my calls to the PCoIP Agent WMI counters return 0 values?

Problem All calls to WMI counters (i.e. PCoIP Session Log and Statistics Viewer ) return 0 values. Cause By default, 32 bit applications accessing WMI gets a handle to a 32 bit WMI provider, and 64 bit applications accessing WMI get a handle to a 64 bit …

Wacom Cursor Offset with Autodesk Flame

Description : The Autodesk Flame by design introduces mouse offset when it is loaded. HP Anyware does not has an option to compensate for this offset in the Flame. As a result, users will see mouse offset in the Flame application. Workaround : Since …

Knowledge Base Article Troubleshooting

Last modified: September 3, 2023

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Is there a recommended size or a sizing guide for the Management Console 2.1.x?

IMPORTANT NOTE: This disk sizing guideline was published for MC 2.0 and MC 2.1. In MC 2.2 we increased the default disk size and resolved the issue that was causing the disk to get full. The latest configurations are available in HP Anyware PCoIP …

Windows Legal Disclaimer and HP Anyware: A short guide to understand the impact of a Windows Legal Disclaimer with HP Anyware

What is a Windows legal disclaimer? A Windows legal disclaimer is a statement that appears on the screen when you start your computer or install a new Windows operating system. It informs you of the terms and conditions of using Windows and the rights and …

Unable to start docker containers connector_cm and connector_connectorgateway during HP Anyware Connector installation

In Ubuntu 18.04.4 LTS or Ubuntu 18.04.5 LTS setting up HP Anyware Connector, if IPV6 was disabled in the vm those 2 containers will always fail to start. During the installation or reinstallation of the HP Anyware Connector, connector_cm and …

Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.

Scenario Imported a profile from PCoIP Management Console 1.x /2.x to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software. Pushing the profile to PCoIP Zero Clients results in a 'skipped' status. Cause …

Issues when using PCoIP Zero Clients and Imprivata 4.7.x

If you are experiencing an issue with a proximity card reader being reset randomly, ensure you have the latest version of Imprivata Onesign server and the latest PCoIP firmware uploaded on your PCoIP Zero Client. Reports of older firmware running on …

Why do PCoIP Zero clients fail to establish Imprivata OneSign sessions when the OneSign Appliance Verification setting equals no verification?

This happens when the PCoIP Zero Client trust store contains a certificate issued by the OneSign server that does not match the certificate used by the OneSign server. Workaround Ensure the PCoIP Zero Client trust store does not contain …

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