What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?
Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file.   Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card Zero Clients
Last modified: September 8, 2023
284
Why do certain large screen (>27" monitors) dual-link DVI monitors not work with the TERA 2 PCoIP Zero Clients?
Scenario When some monitors supporting 2560 x 1600 and 2560 x 1440 resolutions are power cycled with the power switch, the video may not appear when connected to a Tera2 Zero Client via dual-link DVI. This applies to: Tera2 Zero Clients running firmware …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 18, 2022
281
Windows Legal Disclaimer and HP Anyware: A short guide to understand the impact of a Windows Legal Disclaimer with HP Anyware
What is a Windows legal disclaimer? A Windows legal disclaimer is a statement that appears on the screen when you start your computer or install a new Windows operating system. It informs you of the terms and conditions of using Windows and the rights and …
Knowledge Base Article Advisory Troubleshooting FAQ Diagnostics Accounts HP Anyware
Last modified: June 24, 2024
279
Why does traffic to my PCoIP Remote Workstation Card exceed the configured bandwidth settings?
Problem After setting the bandwidth limits on the PCoIP Remote Workstation Card in the PCoIP Remote Workstation Card AWI, excessive traffic is seen going to the PCoIP Remote Workstation Card from the PCoIP Zero Client. Cause PCoIP Remote Workstation …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: September 3, 2023
276
Recovering the OSD when the resolution was set to 800x600 or lower which removed functionality.
This occurs because these low resolutions do not display the OSD correctly, and access to some configurations are lost. Previously this was not an available feature which prevented devices being put into un-configurable states by setting resolutions to …
Knowledge Base Article Troubleshooting Display Management Console Zero Clients
Last modified: September 3, 2023
272
PCoIP Remote Workstation Card Software does not install on host.
When the PCoIP Remote Workstation Card Software does not detect a PCoIP Remote Workstation Card, it generates the following error and installation stops.   No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: September 3, 2023
265
The PCoIP Hardware Accelerator ESXi driver does not report the card temperature
Problem When running pcoip-ctl -I on an ESXi host with the PCoIP Hardware Accelerator drivers installed, the output does not display the CPU and Ambient Board Temperature.   Cause When using an MXM PCoIP Hardware Accelerator in an HP blade, the …
Knowledge Base Article Troubleshooting Remote Workstation Card
Last modified: September 19, 2023
257
Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card
If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 3, 2023
242